A Question of Travel Safety in Puerto Vallarta, Mexico

by Steve Gillick
A Question of Travel Safety in Puerto Vallarta, Mexico

The best testimonials of a feeling of safety in Puerto Vallarta come from the travelers themselves. Photo: Shutterstock.com.


Bill is a retired ophthalmologist from Philadelphia. He spends 6 months of the year in Puerto Vallarta, often hosting his children and grandchildren. When I asked Bill if he had any safety concerns, he told me in a serious and direct tone, that he wears a bulletproof vest, has two body guards and carries a side arm wherever he goes. Then he looked me straight in the eyes and asked, “Why would you hesitate to come down here?”  

Bill has a wonderfully dry sense of humor and for just a second, I believed him. Then he flashed that “I got you” grin and I realized that this was his comedy routine when asked the “safety” question. In fact, Puerto Vallarta is one of the safest destinations in Mexico.

Earlier that morning, I was in downtown Vallarta. It was 6:30 a.m., and still dark (in February), when I saw no less than a dozen people walking and jogging along the partially lit Malecón (the seaside boardwalk), including several solo senior citizens.

As one of 60 travel media invited to attend Gala2019, the annual tourism conference for Puerto Vallarta and neighboring Riviera Nayarit, I had the opportunity to meet with a number of tourism officials and pose questions about the perception by some Americans and Canadians that safety was a consideration when it came to considering Mexico as a holiday destination. 

The common response was that most of the violence involved drug cartels and that unless a visitor had intentions of getting involved in illegal activities, there was little to worry about. Oftentimes when violence or natural disasters affect a country, misinformed travelers and even travel advisors tend to stereotype the entire country as having been affected, when in fact the problematic event may have occurred in one specific area.  

And then there is the common-sense travel factor that decrees that those who wear bling, and flaunt their expensive cameras, cell phones and handbags in public, sometimes pay the consequences by having these items stolen. In fact, Bill noted a very high-end BMW on the road just ahead of us and commented that having such a lavish car was equivalent to wearing a billboard that says, “Follow me home … I’m wealthy.”

Some facts to consider
Carlos Gerard, the CEO of Puerto Mexico and the person in charge of the cruise port, said that from a cruise perspective, passenger safety goes hand-in-hand with communications. When a cruise passenger takes a taxi or meets an independent tour guide, a form must be completed before the passenger leaves the terminal. That way, there is a record of where the passenger is heading, what the taxi registration number is, and a cell phone number to contact the passenger if required. Carlos noted that 45,000 Americans and Canadians live in Puerto Vallarta, where the quality of life includes a sense of safety and security.

I asked Saúl Ernesto Sanabria Gibert, the general director of the International Airport of Puerto Vallarta, about the danger of being approached by illegal taxi drivers, a problem that occurs in many international airports. He explained that, in Vallarta, a vehicle can’t leave the passenger pick-up zone without showing a special pass, which pretty well does away with the illegal taxi concern.

Álvaro Garciarce Monraz, the president of the Puerto Vallarta Hotel Association spoke about the number of visitors to Vallarta and the regular information communiqués sent to North American tour operators and travel advisors. Hotels have an average occupancy of 72 percent throughout the year, but during this week (Feb. 11), many hotels enjoy 100 percent occupancy. He continued to provide statistics that, out of 3.7 million tourists, 50.78 percent come from the U.S., 15.62 percent visit from Canada, and 1.51 percent hail from Europe, with the remainder representing visitors coming from Mexico and South America. Hotel security staff are almost always posted outside the front of the hotel, in the lobby, and on the beach; and as an example, at the Sheraton Buganvilias Resort, where I stayed, I was (happily) questioned by a security guard as I returned to the hotel from an afternoon walk.

Richard Zarkin and Luis Villaseñor, the public relations managers for Riviera Nayarit and the Puerto Vallarta Tourism Board respectively, noted that on the topic of safety and security in Mexico, “the red spots (areas of concern) are focused in particular regions but that the level of violence on the whole, is much lower than in most major cities in the U.S., Canada and globally.  They advised that any time a traveler goes on holiday, there’s a certain risk involved, but that the risk is greatly diminished in the Puerto Vallarta/Riviera Nayarit area due to a customer service ethic that is both ingrained and reinforced in the tourism industry. Villaseñor mentioned that, as an example, taxi drivers are educated about calling 911 if they see problems.

Zarkin and Villaseñor continued to speak of hospitality as being in the blood of the people in this part of Mexico, a sentiment I heard repeatedly on this trip and on my last adventure in 2017. People in just about every aspect of tourism have that “May I help you?” attitude toward tourists, whether it’s in a major hotel or a small taco restaurant on a side street. Zarkin and Villaseñor spoke about a happy community (rated high on a 2001 Global Happiness survey by Condé Nast magazine), where the 45,000 ex-pats “tend to love Vallarta even more than the locals” and they consider Vallarta a great place to retire.

And aside from the Tourism Police, there are the Pink Police, where women officers assist women; the Green Police, who look after animals in distress, whether in the ocean or on land; and special officers that work with the LGBT community, in cases of discrimination.  

Zarkin and Villaseñor also noted the “Mi casa es tu casa” effect, where surveys of Vallarta visitors confirm that make-you-feel-at-home sensation. And they referred to a 9.5 percent (out of 10) high satisfaction rating from a Finnair survey, citing the people, safety, cleanliness, nature and food as the main factors for returning to Vallarta.

Travelers agree
Indeed, the best testimonials of a feeling of safety come from the travelers themselves. The most powerful one came from Bill with his bulletproof vest joke; while the most poignant came from Andy, a Millennial from Nova Scotia, whom I met at the airport on departure day. When I asked about any safety concerns, he dismissed it outright and said, “Wow, I could not believe it was 30 Celsius (86F) every day and the beaches are so amazing and the people were so friendly”; and then he uttered those three magic words that are so dear to tourism: “I’ll be back.”

Puerto Vallarta is looking to a bright 2019 that includes an expected 34 percent increase in cruise ship arrivals (134 in 2018 compared to an expected 180 in 2019), plus an increase in total visitors from 3.7 million in 2018 to an expected 4.7 million in 2019.

The cornerstone for success and growth at a tourist destination like this one is based on friendliness, happiness, and that enduring feeling of safety.

  18
  7
Tip of the Day

As travel advisors, we have to be curious. Curiosity leads to impactful connections that pave our road to success. - Jenn Lee, VP of Sales and Marketing, Travel Planners International

Daily Top List

Top Hotels in New York City

1. The Lowell

2. The Whitby Hotel

3. The Chatwal

4. The Mark

5. The High Line Hotel

Source: Travel + Leisure

TMR Recommendations
Top Stories
Headquarter Happenings: Avoya Travel's Focus on Land and New Technology
Headquarter Happenings: Avoya Travel's Focus on Land and New Technology

A new focus on land vacations, a new technology base, and new offices highlight the transition to a third generation of Andersons at the helm.

How One Agent Saved Her Client’s Group Trip to the Dominican Republic
How One Agent Saved Her Client’s Group Trip to the Dominican Republic

With clients growing increasingly fearful of the destination, Amoira Johnson used every skill in her travel agent toolkit to make a 25th wedding anniversary island celebration the best it could be.

Lindsay Pearlman Joins Travel Leaders as Head of International Leisure Division
Lindsay Pearlman Joins Travel Leaders as Head of International Leisure Division

Pearlman will report to Travel Leaders Network President Roger E. Block in the newly-created position.

How Advisors Can Handle Aircraft Safety Questions from Clients
How Advisors Can Handle Aircraft Safety Questions from Clients

In general, the answers to client questions about aircraft safety should be the same in each case. Here are suggested phrases to use.

The Rise of the ‘Surprise Travel’ Agency
The Rise of the ‘Surprise Travel’ Agency

Companies like Pack Up + Go are shaking up the industry by promoting surprise travel experiences rather than destinations.

Travel Agent New to the Industry is Fulfilling a Lifelong Dream
Travel Agent New to the Industry is Fulfilling a Lifelong Dream

A successful real estate broker and finishing law school, this go-getter is now building a travel agency using her skills in customer service, business development, training, and consulting.

News Briefs
TMR Report Cards & Outlooks