Air Canada Criticizes Turn-Away Policy
In a submission to a Canadian hearing on transportation policy, Air Canada criticized policies that stick the carriers with the bill when passengers are turned away for invalid travel documents or failed visa or asylum applications. Under the current system, a passenger turned away at the border is forced back on a flight to the city of origin, at the airline’s expense.
“It is simply unfair to make airlines responsible for these costs, when the passenger had the required documents to travel to Canada and the passenger themselves tried to circumvent Canada’s immigration programs,” the complaint said. The airline is calling for a full review of processes.