Amadeus Unveils New Productivity Tracker

by Barbara Peterson
Amadeus Unveils New Productivity Tracker


When a late-season blizzard roiled air travel in parts of the northeast recently, forcing cancellation of thousands of flights, it was yet another reminder to stranded passengers of the value of using a travel agent, sparing them hours of sitting on hold with an impersonal reservations line. 

But for agents, the time spent sorting out a service disruption can be a drain on productivity if not managed property. Getting a better handle on that outcome is one aim of Amadeus’ new Productivity Tracker, a web-based tool that’s part of the Amadeus Agency Insight tool kit. 

Amadeus says the product is aimed at letting agents see where their time goes, so they can act fast to spot and correct inefficiencies. It’s also designed to give agencies of any size a technological advantage in competing against OTAs and other disruptive forces in the market.

 “Across the travel industry, innovation and disruption is happening quicker than we have seen for many years, and travel agencies must adapt accordingly,” said Pascal Clement, head of travel intelligence for Amadeus. “By providing them with actionable insights on their performance, they can sharpen their business processes and strengthen their position in a competitive market.”

In a foul-weather scenario, for example, agents could use the “traveler location” feature, which lets them quickly prepare detailed reports showing the exact location of all traveling staff from a particular company, along with flight, accommodation and contact details for each. A clickable map-based display lets agents locate individual travelers in specific hotels and then contact them directly.  

In general, Productivity Tracker can monitor all aspects of an agents’ performance in real time, giving them access to a suite of 80 reports and dashboards on an ongoing basis, so they don’t have to wait for monthly reports to get this data. These  include:    

  • A “bookings at risk” report, which provides agents with an instant view of any bookings made without issued tickets in the last seven days, ensuring these sales don’t get lost due to procrastination.
  •  A “consultant activity” report, which analyzes the bookings made and value of tickets issued by each agent, giving a clear view of each agents’ activity—which can help in negotiating a better service fee from clients.
  • “Target tracking visualization” that tracks performance of an agent’s or department’s sales and segment performance versus supplier target.
  • A “non-compliance” review that shows out-of-policy bookings and reservations, including the justification for the sale.
  • A “corporate summary and corporate ratio” that provides a breakdown by corporate account of activity, including number of bookings created, cancelled and pending; net bookings; total travel spend; and average ticket
  0
  0
Tip of the Day

I do think there are possibilities for traveler advisors to make money doing domestic trips. I charge a planning fee for my time and expertise, and then book commissionable hotels and activities that meet the client’s needs.

Terri Weeks

Daily Top List

Best Resorts in Montana

1. The Resort at Paws Up

2. Blue Damsel Lodge on Rock Creek

3. Triple Creek Ranch

4. The Ranch at Rock Creek

5. Rainbow Ranch Lodge

Source: The Crazy Tourist

TMR THIS WEEK
http://services.travelsavers.com/AMGService.svc/REST/GetImage?ImageID=46d9854c-8d33-e911-b4aa-782bcb66a2f2

Give a Heads-Up, Get a Leg-Up in Business

Harness your knowledge, share your tips, and leave your clients wondering what else you know that they don’t.

TMR Recommendations
Top Stories
What Should Travel Agents Post on Social Media?
What Should Travel Agents Post on Social Media?

One company has studied what engages travelers the most on social media platforms, and offers its advice.

Travel Agents Assess Department of Labor’s Current Review of Overtime Pay Rules
Travel Agents Assess Department of Labor’s Current Review of Overtime Pay Rules

Department moves to increase annual salary threshold where employers have to pay overtime to $35,300.

Comprehensive Operations Help Allianz Build Comprehensive Coverage
Comprehensive Operations Help Allianz Build Comprehensive Coverage

At its vast Richmond, Virginia campus, Allianz Global Assistance finds that owning and managing travel insurance operations end-to-end helps it to consistently deliver value to customers.

How Can Travel Advisors Handle the Boeing 737 MAX Problem?
How Can Travel Advisors Handle the Boeing 737 MAX Problem?

The situation serves as a useful, though tragic, vehicle for reminding advisors of their responsibilities related to the safety of aircraft.

How to Sprinkle the Oprah Genius into Your Marketing Plan
How to Sprinkle the Oprah Genius into Your Marketing Plan

From finding your purpose to leveraging trends and refining selling strategies, Oprah laid out a roadmap for successful marketing.

How the Best Group Travel Advisors Keep Calm and Stay Efficient
How the Best Group Travel Advisors Keep Calm and Stay Efficient

Think getting into group travel will better maximize your time and your profits? Tread carefully, because more people, all traveling at the same time, requires efficiencies to be successful.

News Briefs
TMR Report Cards & Outlooks
Advertiser's Voice
Advertiser's Voice: The Northern Lights of Finland