Canada To Introduce Passenger Bill Of Rights

by Richard D’Ambrosio
Canada To Introduce Passenger Bill Of Rights

Vancouver International Airport. Photo: Iqbal Sikander


The Canadian government expects to introduce legislation this spring that will set standards on how airline passengers should be treated and compensated in the event of an overbooking situation or lost baggage.

The announcement follows a series of events surrounding United Airlines’ removing a passenger from a Chicago O-Hare-Louisville, KY, flight. In response, Canada’s Transport Minister, Marc Garneau, sent a letter to the heads of every airline flying to and from the country, warning them such treatment would not be accepted in Canada.

“When passengers purchase an airline ticket, they expect and deserve that the airline will fulfill its part of the transaction,” Garneau wrote. “When that agreement is not fulfilled, passengers are entitled to clear, transparent and enforceable compensation.”

In the United States, the Department of Transportation can issue severe fines for passenger rights violations, but no such rules exist in Canada.

In media reports, a WestJet Airlines spokeswoman stated that carrier “does not deliberately overbook our flights.” A spokesman at Air Canada, which operates a code-share with United, told one reporter, “it is important to note we are very conservative in our approach so it is rare that a flight is overbooked,” and that the carrier makes decisions “before final seats are assigned and customers board the aircraft.”

The Canadian government had acknowledged the need for legislation last fall, and it appears the United incident has raised more urgency around introducing it now. Further specifics around the legislation have not been disclosed yet.

The Canadian Transportation Agency said it received 55 denied boarding complaints in 2015-16 (down from a high of 82 in 2013-14), less than 4% of all air travel complaints. Complaints can be filed with the Transport Ministry on its website, but the agency will only assist passengers in working with the airlines to resolve a disputer.

  0
  0
Tip of the Day
Daily Top List

Most Useful Twitter Accounts for Travel Agents

1. AskTSA

2. FlightRadar24

3. Department of State

4. CLIA Global

5. ASTA

Source: TMR

TMR THIS WEEK
http://services.travelsavers.com/AMGService.svc/REST/GetImage?ImageID=dd7f092d-7dff-e711-80eb-782bcb667b27

What's Their 'Why'? Connect Your Clients to Their Passion for Travel

The unique reasons that inspire people to travel are the foundation of travel fulfillment, and more sales for travel agents.

TMR Recommendations
Top Stories
Vancouver and Toronto Regulate Short-Term Rentals
Vancouver and Toronto Regulate Short-Term Rentals

First set of city rules and regulations in Canada go into effect this year, likely reducing the number of short-term rental options for visitors.

Travel Professionals International Appoints Zeina Gedeon CEO
Travel Professionals International Appoints Zeina Gedeon CEO

The longtime travel industry executive had previously served as the president and CEO of Air Canada Vacations.

Bomb Cyclone Delay Raises Issue of Clients' Rights When Service Goes Awry
Bomb Cyclone Delay Raises Issue of Clients' Rights When Service Goes Awry

An airport incident between passengers and a Canadian airline in Boston during the “bomb cyclone” highlights the tensions that can rise when there are significant delays.

Transat Vice President Denise Heffron Announces Retirement
Transat Vice President Denise Heffron Announces Retirement

Heffron, who joined the Transat team in 1993, is retiring after almost 25 years of work with the company.

One Family's Epic Vacation Shows Value of a Good Travel Agent
One Family's Epic Vacation Shows Value of a Good Travel Agent

Sometimes your client is one question away from a life-changing trip. Family travel advisor Sally Black proves how much power lies in an agent’s knowledge and expertise.

Multi-Trip Travel Insurance Could Cost Less, But Has Low Awareness
Multi-Trip Travel Insurance Could Cost Less, But Has Low Awareness

This lesser known option has yet to catch on because most travelers aren’t aware of it, and agents are more inclined to sell single-trip policies.

News Briefs
Advertiser's Voice
Advertiser's Voice: Scenic Cruises