Salt Lake City-based Christopherson Business Travel integrated two new products into AirPortal, its proprietary technology platform, to address the issues of inconsistent travel approval processes and low hotel attachment rates. Travel Approval is a digital notification process that obtains and tracks approvals from booking to traveler to manager. Once a traveler makes a reservation, whether online or with a full-service travel agent, a series of synchronized emails are sent to both the traveler and the traveler's manager through which the booking can be approved, modified, or canceled at any step or permission level.
Hotel Attachment is a hotel compliance system that identifies itineraries with missing hotel bookings and provides the traveler with four options to close that gap: Make a hotel reservation, request another reminder for a later date, attach a hotel reservation made outside the system to the itinerary, or waive the need for a hotel reservation.
Hotel Attachment’s digital reminders ensure that trip plans are complete and hotel-compliant prior to travel. The product also provides travel managers with the knowledge of where travelers are in order to fulfill duty of care responsibilities and improves the company's commitments with contracted hotel vendors.
-- Michele McDonald