Silversea Bookend Ad
Silversea Bookend Ad

Cruise Planners Brings AI Tools to Agents, Consumers

by Marilee Crocker / 

Cruise Planners announced plans to provide artificial intelligence tools to its agents and their clients through Amazon’s Alexa-powered voice-activated devices, such as the Amazon Echo.

Starting Dec. 4, Alexa will be integrated with Cruise Planners’ next-gen reservations and CRM system, now called CP Maxx, allowing its agents to use Amazon devices as virtual assistants. Agents will be able to ask Alexa things like, “Alexa, ask CP Maxx to get payments for confirmation No. 200800742” and hear a reply like, “This reservation has $800 posted and a remaining balance of $11,345.12; the balance is due Oct. 26, 2017.”

Clients who enable a Cruise Planners skill on their Alexa-powered devices will be able to ask Alexa to perform tasks like retrieving details about their upcoming trips and contacting their travel agents. “Cruise Planners is the first host agency to step into the artificial intelligence game,” CEO Michelle Fee said during the opening session of Cruise Planners’ annual convention in Cancun on Sunday.

  4
  0
Tip of the Day

Because the GDPR is complex, some companies will require the appointment of a data protection officer … we recommend that companies review the requirements of the GDPR and decide if they need to speak with their legal counsel to determine its applicability to their business.

David McKinney, Sabre

Daily Top List
Brought To You By

Travel Tricks Every Entrepreneur Needs to Know

1. Have a System for TSA Security.

2. Prepare Electronics for Continuous Work.

3. Pack for Success.

4. Plane Etiquette.

5. The Best Credit Cards for Travel.

Source: Forbes

Previous Daily Top List
TMR THIS WEEK
Sponsored by Silversea Cruises.
http://services.travelsavers.com/AMGService.svc/REST/GetImage?ImageID=bcae730a-7857-e811-ba59-782bcb66a2f2

Digital Detox May Sound Appealing, But Cruise Connectivity Wins Out

An increasing number of cruise lines are offering free WiFi and travel agents say their clients couldn’t be happier.

Read More...
TMR Recommendations
Top Stories
Why Some Travel Agents Ask for Budgets Up Front
Why Some Travel Agents Ask for Budgets Up Front

Never be the first to quote a number, expert negotiators say. But when it comes to travel, sharing your number with your agent ensures the best possible vacation.
Travel Agents Have Voices Heard in D.C. During ASTA's Legislative Day
Travel Agents Have Voices Heard in D.C. During ASTA's Legislative Day

Having their day on Capitol Hill, agents bring key issues to the Senate and House of Representatives.
Americans Are Vacationing More Now Than Any Point Since 2010
Americans Are Vacationing More Now Than Any Point Since 2010

In another encouraging sign for travel agents, upward leisure travel trend helps U.S. reach highest level of vacation day usage since 2010.
Hawaii’s Kilauea Volcano Eruption Isn’t a Covered Event for Typical Travel Insurance
Hawaii’s Kilauea Volcano Eruption Isn’t a Covered Event for Typical Travel Insurance

Despite the headlines and photos coming from Hawaii’s Big Island, the event is not disrupting travel plans.
Headquarter Happenings: For Host Agency TPI, Treating Agents as Business Owners Is Key
Headquarter Happenings: For Host Agency TPI, Treating Agents as Business Owners Is Key

Travel Planners International will roll out a new integrated technology platform for its agents later this year. The 30-year-old host is also looking to redefine the host agency model.
Two Agents Talk How ASTA Destination Expo in Greece will Directly Impact Their Sales
Two Agents Talk How ASTA Destination Expo in Greece will Directly Impact Their Sales

Greece wasn’t on the radar for two American travel agents, who say their eyes and businesses were opened by immersing themselves in the destination.
News Briefs
TMR Report Cards
Advertiser's Voice
Advertiser's Voice: Norwegian Cruise Line