Cruise Planners Brings AI Tools to Agents, Consumers

by Marilee Crocker / 

Cruise Planners announced plans to provide artificial intelligence tools to its agents and their clients through Amazon’s Alexa-powered voice-activated devices, such as the Amazon Echo.

Starting Dec. 4, Alexa will be integrated with Cruise Planners’ next-gen reservations and CRM system, now called CP Maxx, allowing its agents to use Amazon devices as virtual assistants. Agents will be able to ask Alexa things like, “Alexa, ask CP Maxx to get payments for confirmation No. 200800742” and hear a reply like, “This reservation has $800 posted and a remaining balance of $11,345.12; the balance is due Oct. 26, 2017.”

Clients who enable a Cruise Planners skill on their Alexa-powered devices will be able to ask Alexa to perform tasks like retrieving details about their upcoming trips and contacting their travel agents. “Cruise Planners is the first host agency to step into the artificial intelligence game,” CEO Michelle Fee said during the opening session of Cruise Planners’ annual convention in Cancun on Sunday.

  4
  0
Tip of the Day
Brought To You By

As travel advisors, we have to be curious. Curiosity leads to impactful connections that pave our road to success. - Jenn Lee, VP of Sales and Marketing, Travel Planners International

Daily Top List
Brought To You By

Top Hotels in New York City

1. The Lowell

2. The Whitby Hotel

3. The Chatwal

4. The Mark

5. The High Line Hotel

Source: Travel + Leisure

Previous Daily Top List
TMR Recommendations
Top Stories
Offering Travel Insurance to Groups Can Boost an Agent’s Income
Offering Travel Insurance to Groups Can Boost an Agent’s Income

The law of numbers – more travelers on one trip means more commissionable sales – should work to an agent’s advantage. But offering insurance to group travelers isn’t so simple.
BNI is Networking on Steroids
BNI is Networking on Steroids

Considered by many to be the pinnacle of networking groups, BNI could be a travel agent’s strongest source for sales referrals – as well as personal and professional growth.
Singapore Airlines Once Again Ranked Best International Airline
Singapore Airlines Once Again Ranked Best International Airline

Travel + Leisure unveils readers’ picks for best international airlines for 2019.
Travel Sales Will Remain Strong, MMGY Survey Shows
Travel Sales Will Remain Strong, MMGY Survey Shows

Some major economic indices are pointing to a travel slowdown, but a leading annual consumer vacation survey says sales should stay solid through 2019.
California Bill That Could Eliminate Travel Agent ICs Passes Key Senate Committee
California Bill That Could Eliminate Travel Agent ICs Passes Key Senate Committee

The controversial law could reclassify independent travel advisors as full-time employees, which could force 41% of them to end their agent careers or leave the state.
How Advisors Can Take Part in Wildlife Tourism Responsibly
How Advisors Can Take Part in Wildlife Tourism Responsibly

Irene Lane, founder of the America-based ecotourism travel company called Greenloons, discusses balancing tourism and wildlife welfare while traveling abroad.
News Briefs
TMR Report Cards & Outlooks
Expedition
Report Card Ad 5987
Report Card Ad 5929
View All