Cruise Planners Brings AI Tools to Agents, Consumers

by Marilee Crocker

Cruise Planners announced plans to provide artificial intelligence tools to its agents and their clients through Amazon’s Alexa-powered voice-activated devices, such as the Amazon Echo.

Starting Dec. 4, Alexa will be integrated with Cruise Planners’ next-gen reservations and CRM system, now called CP Maxx, allowing its agents to use Amazon devices as virtual assistants. Agents will be able to ask Alexa things like, “Alexa, ask CP Maxx to get payments for confirmation No. 200800742” and hear a reply like, “This reservation has $800 posted and a remaining balance of $11,345.12; the balance is due Oct. 26, 2017.”

Clients who enable a Cruise Planners skill on their Alexa-powered devices will be able to ask Alexa to perform tasks like retrieving details about their upcoming trips and contacting their travel agents. “Cruise Planners is the first host agency to step into the artificial intelligence game,” CEO Michelle Fee said during the opening session of Cruise Planners’ annual convention in Cancun on Sunday.

  4
  0
Tip of the Day

“What really worked for me is experiencing the product and letting potential clients know I have been there and seen it. I travel every month to locations I sell and once a year to a new place I have never been.” - Roy Gal, Travel Advisor

Daily Top List

Best Things to Do in Tahiti

1. La Plage de Maui

2. Fautaua Waterfall

3. Papenoo Beach

4. Plage du Taharuu

5. Papeete

Source: USNews

TMR Recommendations
Top Stories
Personality Is Key to Crafting a Compelling Personal Brand
Personality Is Key to Crafting a Compelling Personal Brand

If you were a car, what type of car would you be? It’s not a crazy question. The car you drive usually reflects your personality, and understanding your personality is essential to creating your personal brand.

Why You Need an NDA When Selling Your Business
Why You Need an NDA When Selling Your Business

If there is no non-disclosure agreement in place, the information you share with prospective buyers can be provided to others without limit, putting your business and privacy at risk.

Can Advisors Sell Travel Through Instagram?
Can Advisors Sell Travel Through Instagram?

A favorite social media network for travel bloggers, influencers and professional advisors, Instagram is trying to become an ecommerce platform.

Big Changes Coming to Out-of-Country Travel Health Insurance Coverage for Canadians
Big Changes Coming to Out-of-Country Travel Health Insurance Coverage for Canadians

Ontario will no longer cover out-of-country travel health insurance. Here are answers to three important questions that impact travel advisors in Ontario – and across Canada.

Apple Leisure Group Addresses Travel Advisor Concerns
Apple Leisure Group Addresses Travel Advisor Concerns

Apple has named a chief human resources officer, to help blend the corporate cultures to better unite all of the brands under the OneALG.

Travel Advisors Cope with Cuba Uncertainty
Travel Advisors Cope with Cuba Uncertainty

The Trump administration ‘expects to issue new regulatory amendments’ regarding travel to Cuba — leaving travel advisors to come up with strategies on their own.

News Briefs
TMR Report Cards & Outlooks