Customs System Outage Delays Passengers Across The Country
by Daniel McCarthy
Customs System Outage Delays Passengers Across The Country

The outage caused Global Entry systems to go down on Monday. Photo: CBP.

Travelers entering the United States were facing long lines and delays at airports around the country on Monday, after a U.S. Customs and Border Protection (CBP) system outage.  

According to reports, the outages started at around 5 p.m. EST at a number of airports including Washington Dulles International Airport, Miami International Airport and Hartsfield–Jackson Atlanta International Airport.  

CBP said that all airports were back on line after the outage at about 10:00 p.m. EST on Monday night and that there was “no indication the disruption was malicious in nature.”  

“Travelers at some ports of entry experienced longer than usual wait times as CBP officers processed travelers as quickly as possible while maintaining the highest levels of security,” it said in a statement. 

The outages caused passport control lines to come to a standstill, stranding thousands of passengers—some for hours—as Customs and Border Protection rushed to get the system back up.  

Though officers at checkpoints still had access to national security databases, travelers said that officers could not accept Global Entry or mobile passports.  

And while the outages were short in some cases—Atlanta’s CBP public affairs officer Robert Brisley said Hartsfield–Jackson Atlanta International Airport’s outage lasted only an hour—they caused backups that airports were working to recover from into Monday night.  

On Tuesday, U.S. Travel Association President and CEO Roger Dow released a statement about the outage, saying that it was "not surprising" and calling for an update to CBP technology.

"The U.S. customs and entry process is already notorious for dissuading long-haul visitors from dealing with the hassle of coming here, and lost inbound travelers means lost export dollars at a time when our economy can ill afford that," he said. "A modern system is not only more efficient, but more secure, and both of those are very worthy priorities in the current security and economic environment."

  1
  0
Tip of the Day
Daily Top List

Oldest Continuously Inhabited Cities

1. Damascus, Syria.

2. Jericho, West Bank.

3. Aleppo, Syria.

4. Athens, Greece.

5. Argos, Greece.

Source: MNN

TMR Recommendations
Top Stories
Joe Jiffo Plans To Bring ‘The Land Side’ To Cruising
Joe Jiffo Plans To Bring ‘The Land Side’ To Cruising

After seven years at Ensemble and Exclusive Group Travel, Joe Jiffo has learned a few things about consortia and home-base agents that will serve him in good stead as MSC’s new EVP of Sales for North America. (But did he know that Mark Travel was buying EGT? Click here to find out.)

Agents Speak Out: What We Need To Sell More Mexico!
Agents Speak Out: What We Need To Sell More Mexico!

Top-producing travel agents didn’t pull any punches when asked what they need to increase sales to Mexico even more. And their suggestions varied widely. Part three in our coverage of the new TMR survey.

Marriott Resorts In Caribbean And Latin America Launch Travel Agent Incentive Program
Marriott Resorts In Caribbean And Latin America Launch Travel Agent Incentive Program

Perks include free nights.

Quito Eyes International Markets From High In The Andes
Quito Eyes International Markets From High In The Andes

In ‘the capital of the Middle of the World, with spring weather all year round,’ new hotels, a new convention center and new partnerships bring UNESCO World Heritage Sites to a broader audience.

Smaller Properties Are Defining Luxury In Mexico
Smaller Properties Are Defining Luxury In Mexico

After a long build-up in large chain resorts, smaller luxury properties are beginning to establish themselves in Mexico.

All-Inclusive, Luxury, Romance And Family Travel Driving Mexico Sales, Travel Agents Say
All-Inclusive, Luxury, Romance And Family Travel Driving Mexico Sales, Travel Agents Say

Coming off a record year of welcoming 35 million international visitors, Mexico is seeing strong growth in a number of key segments among North American travelers, U.S. and Canadian travel agents report in a new survey by Travel Market Report.

News Briefs
Advertiser's Voice
Advertiser's Voice: Melia Pro