Delta Combines @DeltaAssist With Primary Twitter Account

by Michele McDonald
Delta Combines @DeltaAssist With Primary Twitter Account

Photo: Lasse Fuss

Delta Air Lines is consolidating its customer support Twitter handle, @DeltaAssist, with its primary account, @Delta.

The carrier said it will retain its 40-plus customer support specialists.

@DeltaAssist was highly praised by users, but the airline found that many customers still contacted its primary account when seeking help. Combining the two accounts will offer a more seamless experience, it said.

Delta was the first airline to use Twitter to offer real-time customer support, such as rebooking, flight information, airport details, and other services. It launched six years ago with six employees. Its staff now provides assistance in English, Spanish, Portuguese, and Japanese.

Meanwhile, Delta launched a new Twitter handle, @DeltaNY, to promote its news and events in the state of New York.

  0
  0
Tip of the Day
Daily Top List

Top Five 2017 Travel Destinations

1. Havana, Cuba

2. Cape Town, South Africa

3. Merida, Mexico

4. Denver, Colorado

5. Vancouver, Canada

Source: Forbes

TMR Recommendations
Top Stories
As Hilton Follows Marriott, 48-Hour Cancellation Policies Become An Industry Issue
As Hilton Follows Marriott, 48-Hour Cancellation Policies Become An Industry Issue

Travel professionals, especially on the corporate side, fear the latest fee will become the industry standard.

Resorts Offer Wellness-Focused Programs For Children And Teens
Resorts Offer Wellness-Focused Programs For Children And Teens

Wellness-minded parents will be happy to know that resorts are helping keep the younger set entertained while promoting activities that encourage mindfulness, self expression and “digital detox.”      

Travel Agents Left Out In Omni Direct Booking Campaign
Travel Agents Left Out In Omni Direct Booking Campaign

Omni is the latest major hotel chain to launch a direct-booking campaign. But only Marriott, Hilton and IHG include travel agents.

How About Gratuity-Free Butler Service On Your Next Hotel Visit?
How About Gratuity-Free Butler Service On Your Next Hotel Visit?

High-tech leads the way as robotic butlers roll out from Queens to LA.

Cox & Kings Expands Outreach To Agents
Cox & Kings Expands Outreach To Agents

The luxury tour operator is investing in technology and other fronts to expand awareness and grow its agent base.

New Attractions Coming To Disney Parks
New Attractions Coming To Disney Parks

Disney unveiled a slew of new attractions coming to its parks at its D23 Expo this weekend.

News Briefs
Advertiser's Voice
Advertiser's Voice: American Queen Steamboat Company