Delta Computer Outage Causes Sunday Night Chaos

by Daniel McCarthy
Delta Computer Outage Causes Sunday Night Chaos


Delta Air Lines is still recovering from a Sunday night systems outage that forced a ground stop on all flights across the country.  

About 170 Delta flights were cancelled on Sunday and about 110 more will be cancelled today. Travel agents or travelers can check on the status of flights on the Delta website or the Fly Delta app.  

Delta has issued a change fee waiver for customers scheduled to travel Sunday and Monday, for rebooking through Feb. 3, and is not accepting any unaccompanied minors scheduled to fly through noon ET today.  

In an early-morning statement, Delta CEO Ed Bastian apologized to flyers whose travel was impacted by the outage. “This type of disruption is not acceptable to the Delta family, which prides itself on reliability and customer service. I also want to thank our employees who are working tirelessly to accommodate our customers,” he said.  

The outage, which started at around 6:30 p.m. ET on Sunday and lasted until just after midnight, is the second in five months to ground Delta flights. In August, the airline lost power to its core data center, setting off a chain of events that grounded flights worldwide for three days.

Other airlines have also suffered from computer problems over the past year. In July, Southwest Airline was forced to cancel almost 700 flights after a computer issue brought down its website and check-in systems. Then last month, its website crashed during one of the busiest travel weeks of the year. 

In September, a computer in British Airways’ system knocked out check-in kiosks at several major airports. And just last week, United Airlines’ computer systems crashed, cancelling or delaying more than 200 departures over two days. 

  0
  0
Tip of the Day
Daily Top List

Most Useful Twitter Accounts for Travel Agents

1. AskTSA

2. FlightRadar24

3. Department of State

4. CLIA Global

5. ASTA

Source: TMR

TMR THIS WEEK
http://services.travelsavers.com/AMGService.svc/REST/GetImage?ImageID=dd7f092d-7dff-e711-80eb-782bcb667b27

What's Their 'Why'? Connect Your Clients to Their Passion for Travel

The unique reasons that inspire people to travel are the foundation of travel fulfillment, and more sales for travel agents.

TMR Recommendations
Top Stories
Margaritaville Heading to the Bahamas with New Nassau Resort
Margaritaville Heading to the Bahamas with New Nassau Resort

The $250 million project is currently under construction and expected to begin a phased opening in mid-2019.

Wyndham Worldwide to Buy Midscale Hotel Brand La Quinta
Wyndham Worldwide to Buy Midscale Hotel Brand La Quinta

The world’s largest hotel company adds to its midscale and upper-midscale portfolio.

Recovery Moves Forward As Caribbean Islands Look to Welcome Travelers
Recovery Moves Forward As Caribbean Islands Look to Welcome Travelers

Months after Hurricanes Irma and Maria slammed the region, islands such as Anguilla and Puerto Rico, and more are still recovering.

Walt Disney World Offers New FastPass Option to Select Resort Guests
Walt Disney World Offers New FastPass Option to Select Resort Guests

The new program will be in addition to the standard FastPass+ system.

The Travel Corporation Highlights New Travel Agent-Dedicated Site
The Travel Corporation Highlights New Travel Agent-Dedicated Site

The trade-facing website was created in response to feedback from agents.

U.S. State Department Issues Reduced Cuba Travel Warning
U.S. State Department Issues Reduced Cuba Travel Warning

The new warning is a change from the State Department’s Sept. 29, 2017 advisory against Cuba travel entirely.

News Briefs
Advertiser's Voice
Advertiser's Voice: Scenic Cruises