Delta Vacations' Jennie Ho Gears Up To Meet Customers

by Cheryl Rosen


Less than a month into her tenure as president of Delta Vacations, Jennie Ho says her long experience at Delta Air Lines is standing her in good stead. In 19 years there, she spent a third of her time in revenue management, a third in customer loyalty and a third in global sales -- and "there's something about making that many moves that prepares you for the next one," she told TMR yesterday.

The key to a successful move is to "communicate with team members, and to focus on the customer, especially the travel-agency customer," she said -- which she surely will be doing this weekend over five solid days of interaction at an upcoming Delta Vacations' top customer recognition event for travel agent partners. She plans to tell attendees that "the business is going well and there are no big shifts in strategy, that we are on a very good path and have worked hard with our travel agent partners to get here, but we are still hoping to be even more transparent and to focus on continuous improvement."

  0
  0
Tip of the Day
Daily Top List

Most Useful Twitter Accounts for Travel Agents

1. AskTSA

2. FlightRadar24

3. Department of State

4. CLIA Global

5. ASTA

Source: TMR

TMR THIS WEEK
http://services.travelsavers.com/AMGService.svc/REST/GetImage?ImageID=461e0cb1-8512-e811-9f33-782bcb66a2f2

Don't Miss the Boat on Potential Expedition Cruise Sales

Sponsored by Silversea Cruises

Expedition cruising is exploding, according to industry experts, with no signs of slowing down any time soon.

TMR Recommendations
Top Stories
Scott Koepf to Join Cruise Planners
Scott Koepf to Join Cruise Planners

Longtime travel agent leader and advocate joins the home-based travel agency network in a training, events and development role.

Hoteliers On the Move, February 2018
Hoteliers On the Move, February 2018

To help you keep up with your favorite GMs and hotel executives as they move around and open new properties, Mary Gostelow offers up a monthly update of who's doing what.

As Luxury Gold and Insight Vacations Grow, Experiential Travel Is at the Forefront
As Luxury Gold and Insight Vacations Grow, Experiential Travel Is at the Forefront

Today's luxury traveler wants personal fulfillment and transformative moments, and meaningful journeys they’ll remember for a lifetime.

Super Agent Amy Rectenwald: How to Build a Multi-Million Dollar Business Single-Handedly
Super Agent Amy Rectenwald: How to Build a Multi-Million Dollar Business Single-Handedly

Within four years of launching her travel agent business, this independent travel advisor surpassed $1.5 million in annual sales. Her approach is one any leisure agent can emulate.

Can Travel Help Your Clients' Love Life?
Can Travel Help Your Clients' Love Life?

According to two recent surveys, a person's love for travel can help improve their dating prospects.

Crocodile Dundee Movie and Super Bowl Ad a Bonanza for Travel Agent
Crocodile Dundee Movie and Super Bowl Ad a Bonanza for Travel Agent

Leveraging Australia's $28 million-dollar marketing budget wrapped around a new Crocodile Dundee movie, an intrepid New Jersey travel advisor launches her own piggy-back sales campaign.

News Briefs
TMR Report Cards
Advertiser's Voice
Advertiser's Voice: Regent Seven Seas Cruises