Focusing On Young Talent

by Jessica Montevago
Focusing On Young Talent

Michael Nobiletti. Photo: Linkedin


Young travel agents eager to learn how to develop their career filled the room at a Millennial-focused seminar Friday at the New York Times Travel Trade show.  

The session was led by Michael Nobiletti, Rollinglobe CEO and director of education for Millennials in Travel, who has spent a portion of his career bridging the gap between young talent and the travel industry. With online travel agency Rollinglobe, founded in 2013, Nobiletti helps entrepreneurs build their own travel businesses. Through his work as the director of education for Millennials in Travel, he creates career development programming for other Millennials in the industry.

Nobiletti recommended young travel professionals build their client base close to home, networking in their own community. By partnering with local businesses that have a similar clientele to your target audience, newcomers can get the word out about the services they offer—preferably with a focus on either a location or a niche market. Nobiletti said young agents can use sites like MeetUp or Linkedin to connect them with people who share interests similar to their specialization.

To secure a job interview, Nobiletti said employers look for prior sales experience, ideally in travel but also general sales or entrepreneurial experience; extensive travel abroad; knowledge of a GDS; and industry certifications.

Nobiletti suggested boosting the chances of getting a job offer by going in with a list of prospective clients. To start, email friends and family telling them about what services you offer. Give them a call to action, like a survey using Google Forms, to learn more about what they’re looking for and if they’d be interested in using your services. Offer excellent customer service, Nobiletti said, and get in the habit of asking for referrals.

Hiring young talent
For agencies looking to attract and hire Milllennials, Nobiletti suggested focusing on three things: the opportunity to make a positive impact, continuous learning, and teamwork. Millennials, more so than older generations, want to make a contribution to society, whether that’s partnering with a non-profit or helping in their local community. Offer to pay for training programs or certifications, allowing young talent to hone their skills. Give young employees the opportunity to work together; most employees do their best work in teams or groups.

In addition, 45% of Millennials prefer work flexibility over pay, Nobiletti said, which is beneficial to smaller agencies that might not have the means to afford a high salary. Instead, offer other tangibles like free lunch, extra vacation time, fam trips or the ability to work from home.

  0
  0
Tip of the Day
Daily Top List

Most Useful Twitter Accounts for Travel Agents

1. AskTSA

2. FlightRadar24

3. Department of State

4. CLIA Global

5. ASTA

Source: TMR

TMR THIS WEEK
http://services.travelsavers.com/AMGService.svc/REST/GetImage?ImageID=dd7f092d-7dff-e711-80eb-782bcb667b27

What's Their 'Why'? Connect Your Clients to Their Passion for Travel

The unique reasons that inspire people to travel are the foundation of travel fulfillment, and more sales for travel agents.

TMR Recommendations
Top Stories
Bomb Cyclone Delay Raises Issue of Clients' Rights When Service Goes Awry
Bomb Cyclone Delay Raises Issue of Clients' Rights When Service Goes Awry

An airport incident between passengers and a Canadian airline in Boston during the “bomb cyclone” highlights the tensions that can rise when there are significant delays.

Multi-Trip Travel Insurance Could Cost Less, But Has Low Awareness
Multi-Trip Travel Insurance Could Cost Less, But Has Low Awareness

This lesser known option has yet to catch on because most travelers aren’t aware of it, and agents are more inclined to sell single-trip policies.

What Do the New Facebook Rules Mean for Travel Agents?
What Do the New Facebook Rules Mean for Travel Agents?

Changes announced this week by Facebook’s CEO may lead to less value for businesses trying to reach customers through unpaid content on the social media platform.

Lonely Planet’s Top Places for Solo Travel Includes Adventure and Foodie Destinations
Lonely Planet’s Top Places for Solo Travel Includes Adventure and Foodie Destinations

The travel guide’s list includes 10 cities from around the world that will convince even the most uneasy single traveler that it’s time to start exploring solo.

Headquarters Happenings: After a Successful 2017, Travel Leaders Looks to a Stronger 2018
Headquarters Happenings: After a Successful 2017, Travel Leaders Looks to a Stronger 2018

Synergies from 2017 merger, enhanced travel agent tools, and expanded luxury offerings propel the company into the new year.

Travel Agents Sail into Wave Season
Travel Agents Sail into Wave Season

Travel professionals are taking new approaches to their customers, their marketing and their business processes in 2018.

News Briefs
Advertiser's Voice
Advertiser's Voice: Scenic Cruises