Four Seasons Adds New Chat Feature

by Jessica Montevago
Four Seasons Adds New Chat Feature

Photo: Four Seasons Hotels and Resorts


Four Seasons Hotels and Resorts introduced a new chat feature, allowing guests to instant message property teams before, during, and after their stay.

The digital service can be accessed by guests –  anytime, anywhere – via multiple channels, including the Four Seasons App, Facebook Messenger, WeChat or SMS. Guests can use the service for anything from requesting concierge recommendations to ordering a Mojito by the pool. It will translate into more than 100 languages, and class response times are “in minutes, if not seconds.” The company highlighted that the system does not use chatbots, but instead members of their team, providing a human touch.

In a pre-launch pilot program at 30 hotels, more than half of guests introduced to Four Seasons Chat used the service on their first stay. They also engaged with Four Seasons more regularly – they averaged more than six chats during a stay, twice as often as the industry average.

Four Seasons Chat will be available in 72 hotels by the end of the year, with full rollout across all Four Seasons properties planned for 2018. Chat is already live in 16 Four Seasons hotels and resorts in Europe, the Middle East, and Africa, including properties in Paris, Hampshire, Lisbon, Dubai, and Istanbul. In the Americas, Chat is live in 28 Four Seasons hotels and resorts, including properties in New York, Los Angeles, Toronto, Florida, Hawaii, and Mexico City. Chat is also live in 12 Asia-Pacific properties, including properties in Beijing, Shanghai, Bora Bora, and Jakarta.

  0
  0
Tip of the Day
Daily Top List

Most Useful Twitter Accounts for Travel Agents

1. AskTSA

2. FlightRadar24

3. Department of State

4. CLIA Global

5. ASTA

Source: TMR

TMR THIS WEEK
http://services.travelsavers.com/AMGService.svc/REST/GetImage?ImageID=461e0cb1-8512-e811-9f33-782bcb66a2f2

Don't Miss the Boat on Potential Expedition Cruise Sales

Sponsored by Silversea Cruises

Expedition cruising is exploding, according to industry experts, with no signs of slowing down any time soon.

TMR Recommendations
Top Stories
Excellence Hotels Growth Highlights the Luxury Evolution of All-Inclusives
Excellence Hotels Growth Highlights the Luxury Evolution of All-Inclusives

Bigger rooms, better food and private clubs are the new standard as the definition of ‘all-inclusive’ goes upscale.

As Luxury Gold and Insight Vacations Grow, Experiential Travel Is at the Forefront
As Luxury Gold and Insight Vacations Grow, Experiential Travel Is at the Forefront

Today's luxury traveler wants personal fulfillment and transformative moments, and meaningful journeys they’ll remember for a lifetime.

Marriott to Take Over Uncompleted Fontainebleau Site in Las Vegas
Marriott to Take Over Uncompleted Fontainebleau Site in Las Vegas

The integrated resort will house the Strip’s first JW Marriott and the city's first EDITION hotel.

What’s Coming to Uniworld Boutique River Cruises in 2019
What’s Coming to Uniworld Boutique River Cruises in 2019

Yoga along the Ganges, wine-making on the Rhine, and a night aboard a luxury junk boat on the Mekong are among the expanded offerings in Europe and Asia.

U.S. News & World Report Ranks Top Luxury Hotels
U.S. News & World Report Ranks Top Luxury Hotels

Properties jostled for position in the U.S., Canada, Europe and Mexico, while Caribbean hotels held their 2017 spots.

Smaller Cruise Companies Meet the Needs of Luxury Travelers
Smaller Cruise Companies Meet the Needs of Luxury Travelers

Partnerships with experiential brands and more itineraries are helping to increase the relevancy of cruising with the luxury traveler.

News Briefs
TMR Report Cards
Advertiser's Voice
Advertiser's Voice: Regent Seven Seas Cruises