Four Seasons Adds New Chat Feature

by Jessica Montevago
Four Seasons Adds New Chat Feature

Photo: Four Seasons Hotels and Resorts


Four Seasons Hotels and Resorts introduced a new chat feature, allowing guests to instant message property teams before, during, and after their stay.

The digital service can be accessed by guests –  anytime, anywhere – via multiple channels, including the Four Seasons App, Facebook Messenger, WeChat or SMS. Guests can use the service for anything from requesting concierge recommendations to ordering a Mojito by the pool. It will translate into more than 100 languages, and class response times are “in minutes, if not seconds.” The company highlighted that the system does not use chatbots, but instead members of their team, providing a human touch.

In a pre-launch pilot program at 30 hotels, more than half of guests introduced to Four Seasons Chat used the service on their first stay. They also engaged with Four Seasons more regularly – they averaged more than six chats during a stay, twice as often as the industry average.

Four Seasons Chat will be available in 72 hotels by the end of the year, with full rollout across all Four Seasons properties planned for 2018. Chat is already live in 16 Four Seasons hotels and resorts in Europe, the Middle East, and Africa, including properties in Paris, Hampshire, Lisbon, Dubai, and Istanbul. In the Americas, Chat is live in 28 Four Seasons hotels and resorts, including properties in New York, Los Angeles, Toronto, Florida, Hawaii, and Mexico City. Chat is also live in 12 Asia-Pacific properties, including properties in Beijing, Shanghai, Bora Bora, and Jakarta.

  0
  0
Tip of the Day

As an industry, we are selling experiences and travel. What better connection can we make than suitcases for children? I want to put a call out to fellow advisors to find out who runs the foster care in their community and ask them to collect luggage, book bags, toiletries and such from their clients.

Anita English, My Travel Advisor

Daily Top List

Best Spots for Cliff Jumping in Ireland

1. County Antrim

2. County Donegal

3. County Sligo

4. County Galway

5. County Kerry

Source: CNN

TMR THIS WEEK
http://services.travelsavers.com/AMGService.svc/REST/GetImage?ImageID=0dc070f2-85e6-e811-ba59-782bcb66a2f2

Beyond Booking Travel: Where the True Impact Lies

In an industry that advances thanks to the traveling public’s leisure choices, some travel players are doing their part to ignite positive change that will have long-lasting effects.

TMR Recommendations
Top Stories
Red Carnation Hotels: Diversity of Style, Consistency in Quality
Red Carnation Hotels: Diversity of Style, Consistency in Quality

The oft-awarded hotel group continues to rise to greater heights with additional accolades and new properties coming onboard.

Here’s What You Need to Know About Ritz-Carlton’s New Cruise Line
Here’s What You Need to Know About Ritz-Carlton’s New Cruise Line

Three super yachts will be added to the ultra-luxury market, all of which will be small enough to navigate ports and waterways that larger ships cannot reach.

First Look: Club Med Michès Playa Esmeralda
First Look: Club Med Michès Playa Esmeralda

Boutique villages at the property will cater to adults-only or families, each with unique environments, activities and accommodations.

Two New Luxury Hotels Make Tel Aviv a Fall Destination
Two New Luxury Hotels Make Tel Aviv a Fall Destination

Offering exquisite design, delectable culinary choices, and Old-World appeal, these new properties are also easy for U.S.-based travelers to visit.

IHG Repositions Regent Brand to Appeal to the New Luxury Traveler
IHG Repositions Regent Brand to Appeal to the New Luxury Traveler

The hotelier also announced the signing of a Regent property in Kuala Lumpur, the first addition to the portfolio since the Regent acquisition.

Always an Educator, Azamara’s Larry Pimentel Gives His Best Travel Agent Advice
Always an Educator, Azamara’s Larry Pimentel Gives His Best Travel Agent Advice

‘The best agents will sell what counts and not what discounts … the best value isn’t always the best price,’ Pimentel said.

News Briefs
TMR Report Cards & Outlooks
Advertiser's Voice
Advertiser's Voice: Tauck