Top Stories: Canada
Riviera Travel Now Offering Travel Agents a ‘Lifetime Commission’

The brand, which got its start as a land tour operator, launched its first river cruise product in 2009. Eight years later, Riviera sports 12 ships, five of them launched in just the past 15 months.  

Booking Flights Direct Doesn’t Delight Passengers, Study Finds

New study finds that booking direct flights through airline websites made passengers less than happy.

Peter Greenberg: Hotels Imitating Airlines Is “the Road to Disaster”

With four airlines now owning a majority of the market, hotels seem to be heading in the same direction, Greenberg, the travel editor at CBS News, told a meeting of the New York chapter of Hospitality Sales & Marketing Association International.

Travel Agents Can Now Book Guided Tours Through VAX VacationAccess

Cruising really took off when travel agents could book itineraries electronically, say partners Trisept and Adventurelink. Now guided tours have the same option.

Travel Agent Forfeits Vacation to Save a Relative In Irma’s Wake

Tammy Murphy spent days of her own vacation pleading with government and elected officials to evacuate her cousin from a honeymoon devastated by Irma.

OTA Customers Again Left Stranded When Mother Nature Throws a Curveball

Chaos caused by Hurricanes Harvey and Irma shows once again just how valuable travel agents are in a crisis.

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