July 31, 2010

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Top Story

Agent Jujitsu Spins Supplier Direct Marketing

Last week Travel Market Report launched a three-part series exploring the issue of direct marketing by cruise lines to agency clients. Almost without fail cruise sellers Travel Market Report spoke with agreed that cruise lines should, at the very least, be able to link clients who book the on-board early booking specials with their originating agent.

Though agents would prefer the most aggressive direct marketers to pull back from their clients, many are finding ways to make lemonade out of lemons.

Retail Strategies

Giving a Client the Axe Can Be Good for Business

“A travel agent can only take so much grief from a client,” one travel agent said.

Other Headlines:

Fraud Ring Bust Points to Challenge for Online Sellers

DOT Dismisses ASTA/ITSA Objections to Immunity for Oneworld

Agent Jujitsu Spins Supplier Direct Marketing

Agents See Increased Cruise Direct Marketing

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Leisure

Travel Seller's Report: Pampered, Privileged on MSC's Yacht Club

The MSC Yacht Club is almost a ship within a ship and consists of only 99 luxuriously appointed staterooms.

Other Headlines:

New Caribbean Head Aims to Reinvigorate Chapters

Flexible Dining Reaches River Ships

Leisure Briefs

Some Agencies Find Rebating Irrelevant

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Technology

Assessing a Travel Program’s ‘GPA’

Travel GPA collected data from travel agencies, GDSs, third-party systems, and other sources to provide benchmarks for agency performance.

Other Headlines:

Travel Agent Booked Hotel Rates Are Increasing, and Other News

U.S. Wants Full Disclosure of Airline Fees on GDSs

New Study Reveals the Numbers Behind Ancillary Fees

News from VAX, Travelport and Sabre

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Corporate

Will Clients Stand for 'Vertical Seats'?

Standing room and pay toilets are among proposed Ryanair innovations.

Other Headlines:

Full Body Scans Raise Concerns of Travel Managers

Presenting the Business Traveler Innovation Awards

NBTA Assembles Task Force on Ancillary Fees

NBTA, USTA Object to Government Call to Reduce Travel

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Meeting & Incentives

Experts Tell How to Plan Successful International Meetings

Most meetings planners start with nearby international destinations (like Mexico) when first expanding beyond planning in the U.S.

Other Headlines:

Hotel Openings, Specials and Other Meetings News

MPI Announces Meetings ROI, Research

AIG Effect: Demonizing Meetings Costs Travel Industry

Targeting Multigenerations Is Key to Meetings Success

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Medical Travel

Survey Predicts U.S. Healthcare Reform Will Increase Med Travel

A survey of US health insurers finds they think healthcare reform will spur medical travel from U.S.

Other Headlines:

Japan Eyes Medical Travel as Growth Industry

Dental Travel Offers Growth Opportunity for Travel Sellers

Jordan Promotes Medical Travel as Its Leisure Renown Grows

Lufthansa, Provider Offer Med Travelers Special Fares, Services

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International

Uruguay Tops Latin Tourism Index

In 2009, tourism arrivals per capita equaled 61.4% of Uruguay’s population.

Other Headlines:

Quebec Group Says Lawsuit Won't Affect Travel Agents

UK Travel Sellers Are Key for Seychelles

Germans Like Long Vacations -- And Agents

Mainland Chinese Have Caught the Travel Bug

What do you think?

Q. Do you always let clients know you can book any direct offers they receive?

Yes
No

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Giving a Client the Axe Can Be Good for Business

Cruise Commissions Keep Falling

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Open Houses Net Agency $150K in New Sales

Vicki Freed to Agents: Grow your business and NCFs Won't Matter

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Giving a Client the Axe Can Be Good for Business

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Cruise Commissions Keep Falling

Words That Sell

Most Recently Posted

Japan Eyes Medical Travel as Growth Industry

Survey Predicts U.S. Healthcare Reform Will Increase Med Travel

Assessing a Travel Program’s ‘GPA’

Travel Agent Booked Hotel Rates Are Increasing, and Other News

Leisure Briefs

Travel Seller's Report: Pampered, Privileged on MSC's Yacht Club