Top Stories: Leisure Travel
Expedia Tells Unhappy Customer 'F*** You'

It seems Expedia reached a new low in customer service, according to a report by CBS-TV in Los Angeles.

Travel Agents Weigh In On The Viking Star

As Viking transported its upscale river-cruise product to American ocean waters for the first time, some of the 500 travel agents aboard (and the restaurant maitre d’) spoke with TMR’s Cheryl Rosen about how the trip went.

Biz Travel Agency Finds Big Success In Leisure

First in Service Travel finds it’s lucrative to build a leisure business on top of a successful corporate trade. Now it’s adding a cruise division.

Luxury Travel Trends Agent Survey Puts Italy On Top Again

Eight in 10 agents say bookings are higher than or equal to 2015.

Emerging Wellness Travel Trends For 2017 And Beyond

DMCs look to strategic initiatives to position and promote their destinations for wellness.

Cruise Lines Make Itinerary Changes Due To Hurricane Matthew

The Category 4 hurricane is bringing winds of up to 130 mph to parts of the Caribbean. 

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Tip of the Day
I learned a lot about better ways to market the product while I was onboard [the Viking Star]. The biggest challenge for travel agents is understanding which is the best line for each customer, being able to distinguish the products from one to the next.
John Werner, MAST Travel Network president
Daily Top List

4 Steps For Taking The Sting Out of Criticism

1. Be tough, not mean. 

2. Be positive. 

3. Find a solution together.

4. Don’t be mean spirited when offering criticism. 

Source: John Tschohl