Top Stories: Leisure Travel
DHS Takes Steps To Shorten Security Lines

‘The winning approach is to look at how to do better on every side of the equation,’ says Roger Dow.

US Travel Growth Remains Stable, But Moderate

Travel to and within the United States expanded overall in March, according to the U.S. Travel Association's latest Travel Trends Index.

Southwest, Frontier Lower Fares

Two carriers cut fares within days of each other. Could this be the start of something big?

Industry Offers Up Spa And Getaway Deals For Mother’s Day

Your customers can go beyond the flowers this Mother’s Day, and treat mom to a gift she’ll remember forever. Here are some last-minute deals.

From ‘Alerts’ To ‘Warnings,’ Travel Professionals Seek To Dispel Confusion Over State Department Cautions

With two terror attacks on popular European destinations in the past six months, travel sellers have been working overtime to explain the nuances of the notifications issued by the U.S. government and other countries on the risks of traveling.

Agents Say Summer Travel To Europe Remains Strong, But Caribbean Cools Down

With summer travel season closing fast, agents report on how their business is shaping up.

News Briefs
Advertiser's Voice
Travel Market Report Spotlight: Celebrity Cocktails
Tip of the Day
The consumer is unaware of how many booking brands are actually owned by larger OTAs. A full 75% of all third parties roll into Expedia, and another 20% into Priceline. Consumers believe they are getting a choice but they are dealing with very few companies.
 
Katherine Lugar
American Hotel & Lodging Association
Daily Top List

6 Ways To Calm An Angry Customer

1. Listen

2. Acknowledge their anger

3. Ask questions

4. Suggest alternatives

5. Apologize

6. Solve the problem

Source: TMR