Top Stories: Technology
Sabre Earnings, Bookings Boosted By Abacus Acquisition

Sabre Corp.’s total bookings increased 27.9%, to 134.9 million, in the first quarter.

Farelogix, ATPCO Unveil Ancillary Offer Engine

ATPCO and Farelogix have joined forces to develop an Ancillary Offer Engine that will take airlines, travel agencies and GDSs closer to the early vision of IATA’s New Distribution Capability.

Allianz Global Assistance USA Turns to Twitter Chats

The travel insurance company is using the technology “to build community, enhance brand awareness, and engage with opinion leaders in the travel industry,” says Allianz Global Assistance USA spokesperson Sarah Fouts.

New Portal To Help Agencies, Corporations Recover Air Travel Compensation

Refund.me Group, the passenger rights travel technology company, launched Refund.me Business Solutions, a B2B web portal that provides worldwide automatic processing of business air-travel compensation claims. 

Keeping Your Data Safe On Free WiFi: 3Q with iPass’s Gary Griffiths

In this week’s column, Gary Griffiths takes on TMR editor Cheryl Rosen’s three questions about how to protect your private emails when using public WiFi on the road.

ARC Publishes Debit Memo Reason Codes

The project aims to address a longstanding problem with debit memos: Every carrier has its own way of describing the reason a debit memo is issued. Now they will all be speaking the same “debit memo language.”

News Briefs
Advertiser's Voice
Travel Market Report Spotlight: Celebrity Cocktails
Tip of the Day
The consumer is unaware of how many booking brands are actually owned by larger OTAs. A full 75% of all third parties roll into Expedia, and another 20% into Priceline. Consumers believe they are getting a choice but they are dealing with very few companies.
 
Katherine Lugar
American Hotel & Lodging Association
Daily Top List

6 Ways To Calm An Angry Customer

1. Listen

2. Acknowledge their anger

3. Ask questions

4. Suggest alternatives

5. Apologize

6. Solve the problem

Source: TMR