Top Stories: Technology
Farelogix, ATPCO Unveil Ancillary Offer Engine

ATPCO and Farelogix have joined forces to develop an Ancillary Offer Engine that will take airlines, travel agencies and GDSs closer to the early vision of IATA’s New Distribution Capability.

Allianz Global Assistance USA Turns to Twitter Chats

The travel insurance company is using the technology “to build community, enhance brand awareness, and engage with opinion leaders in the travel industry,” says Allianz Global Assistance USA spokesperson Sarah Fouts.

New Portal To Help Agencies, Corporations Recover Air Travel Compensation

Refund.me Group, the passenger rights travel technology company, launched Refund.me Business Solutions, a B2B web portal that provides worldwide automatic processing of business air-travel compensation claims. 

Keeping Your Data Safe On Free WiFi: 3Q with iPass’s Gary Griffiths

In this week’s column, Gary Griffiths takes on TMR editor Cheryl Rosen’s three questions about how to protect your private emails when using public WiFi on the road.

ARC Publishes Debit Memo Reason Codes

The project aims to address a longstanding problem with debit memos: Every carrier has its own way of describing the reason a debit memo is issued. Now they will all be speaking the same “debit memo language.”

Google Destinations Aims To Inspire Travelers

Google is taking a deeper dive into the travel sector with Destinations on Google, a new product that combines hotel and flight information with inspiration and exploration.  

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Tip of the Day

It's easy to get flustered or upset when you're confronted with an angry customer; and, if you don't know how to respond, you can easily make the situation worse.

John Tschohl
Found & President, Service Quality Institute

 

 

Daily Top List

Travel Tips From Top Sportswriters

1. Never check a bag; layer clothes and pack light.

2. Sign up for TSA PreCheck.

3. Do anything you can to get elite status.

4. Get a window seat for sleeping at night, an aisle for legroom during the day.

5. If things go wrong, ask politely.

6. When you have to be someplace, travel the day before.

Source: WSJ