Top Stories: Technology
European Agency Group Files Complaint Against Lufthansa
European Agency Group Files Complaint Against Lufthansa

The European travel agency association (ECTAA) filed a formal complaint with the European Commission (EU) against The Lufthansa Group (LHG), saying its planned surcharge on GDS bookings violates the GDS Code of Conduct.

Consumers File Suit Against GDSs
Consumers File Suit Against GDSs

A group of 21 consumers filed an antitrust lawsuit against the three GDS companies operating in the U.S., saying their practices resulted in higher fares for passengers.

New Amadeus Service Offers Agents ‘Relief’ For Ticket Exchanges
New Amadeus Service Offers Agents ‘Relief’ For Ticket Exchanges

Amadeus launched a new service that is likely to reduce the number of debit memos incurred through ticket exchanges, a complex process—and a painful one for travel agents.

DOJ Investigates Airlines’ 'Capacity Discipline'
DOJ Investigates Airlines’ 'Capacity Discipline'

The Department of Justice (DOJ) is investigating whether airlines’ “capacity discipline” violates antitrust law, but proving its case will not be a slam-dunk.

Travelport Acquires Mobile Development Company
Travelport Acquires Mobile Development Company

Travelport Worldwide acquired Mobile Travel Technologies Ltd. (MTT), a private company based in Dublin, Ireland. MTT’s mobile travel platform and product set allows companies to engage with their customers through sophisticated, tailored mobile services including apps, mobile web and intelligent mobile messaging.  

Sabre CEO “Confident” in Wake of Lufthansa’s Surcharge Plan
Sabre CEO “Confident” in Wake of Lufthansa’s Surcharge Plan

Sabre Corp.’s CEO said he’s “confident” the GDS’ business will be fine despite Lufthansa’s announced intention to impose a €16 ($18.70) surcharge on GDS bookings beginning Sept. 1.

Corporate Travel Execs Call Lufthansa Plan Disruptive
Corporate Travel Execs Call Lufthansa Plan Disruptive

The corporate travel community weighs in on Lufthansa’s recently-announced plan to place a surcharge on GDS bookings. Its reaction, unsurprisingly, is all negative.

Brave New World: AI To Be Part of Agency Channel, Report Sez
Brave New World: AI To Be Part of Agency Channel, Report Sez

Artificial intelligence (AI) will be integrated into the travel agency channel by 2030, according to a new report from Amadeus. The AI will understand the traveler’s needs and desires in a way that was never before achievable, making 100% conversion rates not only possible, but fairly common.

Travelport Smartpoint Now Incorporates Leading-Edge Air Merchandising Solution

The newest version of Travelport’s Smartpoint desktop solution is available now. Packed with new features and functionality, including game-changing merchandising content and an ever-expanding range of airlines and ancillaries, Travelport Smartpoint makes it easier than ever to book travel for your customers.