TMR Outlook on Luxury survey reveals sales statistics and strategies for travel agents to keep upscale clientele satisfied.
With strong recent growth in capacity, highly discerning customers will not find much regional difference this winter in pricing and availability.
Travel agents might be surprised about what these high-end travelers spend their vacation dollars on and what motivates them to travel.
The sailings include a dedicated wellness instructor and four to six scheduled daily fitness activities including group yoga, running, and tai chi classes.
Aman plans to open in third hotel in New York City, the company said this week.
Aman will convert the Beaux-Arts Crown Building overlooking Central Park into the 83-room, 20-residence Aman New York. Located on 5th Avenue and 57th Street, the property will include a five-story, park-view $100 million Penthouse with a wraparound terrace and indoor and outdoor swimming pools. The hotel’s 83 guest rooms will be at least 764 square feet.
On the 7th, 8th and 9th floors, the Aman Spa will cover 22,000 square feet and include an 80-foot indoor swimming pool surrounded by daybeds. The wraparound Garden Terrace, located on the 10th floor, will offer guests a panoramic view of Central Park, a restaurant, and a cigar bar. The hotel’s other luxury amenities include two additional restaurants, a piano bar in the Sky Lobby, the Wine Library for tastings and events, and a subterranean Jazz Club.
This will be Aman’s second urban destination, after Tokyo.
As the definition of luxury travel evolves, travel agents can help every customer identify and capture prestige moments.
Palace Resorts plans to open an all-inclusive property in the Dominican Republic’s Punta Cana region, its first resort outside of Mexico and Jamaica.
Executive Vice President Gibran Chapur announced the plans during the company's recent Palace Experience Global Conference. The annual event welcomed hundreds of travel agents, tour operators, and industry professionals to the brand’s signature resort, Moon Palace Jamaica, in Ocho Rios.
Palace Resorts is also set to open its new luxury, adults-only Le Blanc Spa Resort, Los Cabos in early 2018. The 373-room beachfront resort will feature a 29,000 square foot spa with 25 treatment rooms, a fitness center and wellness center, four plunge pools, and over 14,000 square feet of meeting space with four breakout rooms. The resort’s 760 square foot suites boast private terraces with panoramic ocean views. The resort will also feature seven restaurants and six bars with an extensive wine and beverage program, as well as juice bars.
This will be the second Le Blanc Spa Resort for the brand, the other location is in Cancun.
Four Seasons Hotels and Resorts introduced a new chat feature, allowing guests to instant message property teams before, during, and after their stay.
The digital service can be accessed by guests – anytime, anywhere – via multiple channels, including the Four Seasons App, Facebook Messenger, WeChat or SMS. Guests can use the service for anything from requesting concierge recommendations to ordering a Mojito by the pool. It will translate into more than 100 languages, and class response times are “in minutes, if not seconds.” The company highlighted that the system does not use chatbots, but instead members of their team, providing a human touch.
In a pre-launch pilot program at 30 hotels, more than half of guests introduced to Four Seasons Chat used the service on their first stay. They also engaged with Four Seasons more regularly – they averaged more than six chats during a stay, twice as often as the industry average.
Four Seasons Chat will be available in 72 hotels by the end of the year, with full rollout across all Four Seasons properties planned for 2018. Chat is already live in 16 Four Seasons hotels and resorts in Europe, the Middle East, and Africa, including properties in Paris, Hampshire, Lisbon, Dubai, and Istanbul. In the Americas, Chat is live in 28 Four Seasons hotels and resorts, including properties in New York, Los Angeles, Toronto, Florida, Hawaii, and Mexico City. Chat is also live in 12 Asia-Pacific properties, including properties in Beijing, Shanghai, Bora Bora, and Jakarta.
More than romance travel with overwater bungalows, the Islands of Tahiti also offer adventure travel, family experiences, and rich culture.
The Travel Corporation's (TTC) Luxury Gold division announced nine new itineraries (including independent trips for the first time ever) and a Chairman's Collection of exclusive travel experiences.
The nine new itineraries are to Great Britain, Croatia and Montenegro, Scandinavia, France, Japan, South Africa, New Zealand and India, offering what Luxury Gold calls "VIP experiences."
For example, in Lima, Peru guests have the chance to visit the studio of world-famous artist Victor Delfin and chat with him about his life and work, and in India they'll stay at the five-star Taj Lake Palace in Udaipur.
The new exclusive Chairman's Collection is curated by Stanley Tollman. It includes experiences like lunch with an Italian count at his grand Tuscan villa; a visit to the gardens of Alnwick Castle with the Duchess of Northumberland; dining with a French noble at Paris's oldest cafe; and a cocktail reception with Princess Anita von Hohenberg at Artstetten Castle.
Currently, travelers can save 10 percent on Luxury Gold trips with an early payment discount, and $800 per couple on business class airfare.