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12/9/2014  |  by Lark Gould

Corporate travel managers and corporate agencies will feel more cost pressure as the “balance of power” shifts to suppliers next year, according to an American Express forecast. In North America, business travelers can expect price increases in all travel categories.

11/20/2014  |  by Lark Gould

American Express Travel ‘Insider’ agents discussed the major challenges they—and their colleagues—face every day at a recent AmEx summit. Among them: the internet, charging fees, attracting millennials.

11/12/2014  |  by Lark Gould

The recent beheadings of kidnapped American and British civilians, U.S. airstrikes on ISIL. . . How are travel agents and tour operators to at-risk destinations reacting?

11/4/2014  |  by Lark Gould

The global meetings and events industry now represents a bigger spend than the pharmaceuticals industry, according to attendees at the recent IMEX. That’s an opportunity for travel agents and meeting planners.

10/20/2014  |  by Lark Gould
The cruise industry got a taste of the Ebola scare last week as a health care worker—who had contact with virus lab specimens—was found to be a passenger onboard the Carnival Magic. She was tested negative and the cruise was aborted. Travel agents said they didn’t believe passengers had faced much of a risk.
10/15/2014  |  by Lark Gould
Clients seek out travel agents for the guidance, immersive experiences and variety they can provide, according to an American Express survey of its travel agent members. Half of agents said their ability to access deals and relationships with suppliers is their most important selling tool.
10/14/2014  |  by Lark Gould
The era of the disrupter is upon us with companies like Airbnb and Uber shaking up business travel.
10/7/2014  |  by Lark Gould
The Ebola outbreak is a major threat for tourism to Africa. Travel agents and tour operators selling the region report grave concerns but few cancellations.
9/29/2014  |  by Lark Gould
Friday’s air travel mishap—the result of a fire at an air traffic control center serving Chicago’s O’Hare and Midway Airports—resulted in the cancellation of thousands of flights. Travel agents coped but they can only look forward to more of these incidents, according to a recent GBTA study.
9/18/2014  |  by Lark Gould
As the world grows smaller -- and seemingly more dangerous -- travel management companies are responding with new tools and services. Here’s the latest on “duty of care.”
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