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12/11/2017  |  by Marilee Crocker

TMR asked top women in retail travel to tell us the best career advice they ever received. Here’s what they said.

11/21/2017  |  by Marilee Crocker

Spanish-owned Barceló Hotel Group has doubled its budget for U.S. travel agent programs as it looks to reach the U.S. leisure market.

11/20/2017  |  by Marilee Crocker

Cruise leaders talk about how to help their travel agent partners succeed by taking advantage of cruise industry trends.

11/3/2017  |  by Marilee Crocker

Cruise Planners brings Amazon’s Alexa and other business intelligence tools into the fold to help travel agents build their businesses.

10/24/2017  |  by Marilee Crocker

Despite Mexico’s recent problems, agents at the Cruise Planners annual convention in Cancun said they were happy to be there and expect client concerns to be short-lived.

10/18/2017  |  by Marilee Crocker

Successful travel advisors give tips on how to establish trust and become the travel confidant to the top 1-percenters.

10/16/2017  |  by Marilee Crocker

Cruise Planners announced plans to provide artificial intelligence tools to its agents and their clients through Amazon’s Alexa-powered voice-activated devices, such as the Amazon Echo.

Starting Dec. 4, Alexa will be integrated with Cruise Planners’ next-gen reservations and CRM system, now called CP Maxx, allowing its agents to use Amazon devices as virtual assistants. Agents will be able to ask Alexa things like, “Alexa, ask CP Maxx to get payments for confirmation No. 200800742” and hear a reply like, “This reservation has $800 posted and a remaining balance of $11,345.12; the balance is due Oct. 26, 2017.”

Clients who enable a Cruise Planners skill on their Alexa-powered devices will be able to ask Alexa to perform tasks like retrieving details about their upcoming trips and contacting their travel agents. “Cruise Planners is the first host agency to step into the artificial intelligence game,” CEO Michelle Fee said during the opening session of Cruise Planners’ annual convention in Cancun on Sunday.

9/28/2017  |  by Marilee Crocker

U.S. travel agents are getting onboard with a long-term recovery effort for the British Virgin Islands spearheaded by a U.K. destination specialist.

9/27/2017  |  by Marilee Crocker

While many are contributing to immediate relief efforts in the Caribbean, Florida and Texas, some initiatives are focused on essential long-term recovery.

9/22/2017  |  by Marilee Crocker

The hunger for both authentic and purpose-driven travel is creating a huge opportunity in the tour segment, but travel agent and consumer perceptions still lag, says Brett Tollman.