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6/13/2017  |  by Marilee Crocker

When Trish Gastineau decided to raise her service fees by 20%, she faced the same fears as agents who are new to charging fees: 'Is it too much money? Am I worthy?' Here's her prescription for earning what you’re worth.

5/26/2017  |  by Marilee Crocker

A new interactive consumer website, beefed up corporate travel training programs and a new social media drive were among initiatives in the spotlight at the first Travel Leaders Network annual conference.

5/25/2017  |  by Marilee Crocker

Shared ownership between Travel Leaders Group and AmaWaterways raises questions about who will benefit and who might be disadvantaged, as well as about the long-term game plan of the investment firm Certares.

5/24/2017  |  by Marilee Crocker

How can travel agents earn the support—and marketing dollars—of suppliers? In Part 2 of a series on agent-supplier relations, suppliers identify the qualities they value most in their agent partners.

5/23/2017  |  by Marilee Crocker

In an overview of major trends shaping the travel industry in 2017, Travel Leaders exec Michael Boult puts the embattled state of the airlines front and center.

5/18/2017  |  by Marilee Crocker

The mobile-friendly online learning platform encompasses more than 150 courses.

5/17/2017  |  by Marilee Crocker


Flight Centre Travel Group rolled out Version 2.0 of Sam, a chatbot app that assists business travelers before, during and after their travels with itineraries, gate changes, driving directions, weather, restaurant recommendations and reservations and more. First launched last July for clients of FCM Travel Solutions, Sam 2.0 is available in an android version and to clients of other Flight Centre Travel Group brands.

Sam, which stands for Smart Assistant for Mobile, is an anticipatory interactive app. It is supported on numerous platforms, can be customized to conform to company travel policies and integrated with Certify for expense management. The latest enhancements include the addition of more than 60 detailed city guides and departure gate and baggage claim information as well as improved geo-location directions.

5/16/2017  |  by Marilee Crocker

It takes confidence, passion and connection to grow your client base and keep it thriving, says Royal Caribbean International VP Vicki Freed. Here’s Freed’s advice on how to build a healthy business.

5/11/2017  |  by Marilee Crocker


Travel Leaders Group extended its reach into Latin America with the acquisition of Mexico-based Corporate Travel Services (CTS).

With annual sales of $350 million and 600 employees, CTS is Mexico’s largest independent travel management company, according to Travel Leaders. The firm concentrates roughly 65% of its volume in business travel, while also serving luxury leisure travelers; its MICE division is its strongest growth area.

CEO Ninan Chacko indicated that Travel Leaders Group will continue to expand through acquisitions, joint ventures and strategic partnerships.

Terms of the CTS acquisition were not released.

5/10/2017  |  by Marilee Crocker


To celebrate Travel Agent Appreciation Month, GOGO Vacations and its sister brands Worldwide Traveler and GO Groups are giving agents who make bookings this month the chance to win extra cash. Every booking an agent makes in May, for travel through Dec. 31, 2017, is an automatic entry into a drawing for cash prizes. The tour firm will give away $5,000 a week, for a total of $20,000.