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5/18/2017  |  by Marilee Crocker

The mobile-friendly online learning platform encompasses more than 150 courses.

5/17/2017  |  by Marilee Crocker


Flight Centre Travel Group rolled out Version 2.0 of Sam, a chatbot app that assists business travelers before, during and after their travels with itineraries, gate changes, driving directions, weather, restaurant recommendations and reservations and more. First launched last July for clients of FCM Travel Solutions, Sam 2.0 is available in an android version and to clients of other Flight Centre Travel Group brands.

Sam, which stands for Smart Assistant for Mobile, is an anticipatory interactive app. It is supported on numerous platforms, can be customized to conform to company travel policies and integrated with Certify for expense management. The latest enhancements include the addition of more than 60 detailed city guides and departure gate and baggage claim information as well as improved geo-location directions.

5/16/2017  |  by Marilee Crocker

It takes confidence, passion and connection to grow your client base and keep it thriving, says Royal Caribbean International VP Vicki Freed. Here’s Freed’s advice on how to build a healthy business.

5/11/2017  |  by Marilee Crocker


Travel Leaders Group extended its reach into Latin America with the acquisition of Mexico-based Corporate Travel Services (CTS).

With annual sales of $350 million and 600 employees, CTS is Mexico’s largest independent travel management company, according to Travel Leaders. The firm concentrates roughly 65% of its volume in business travel, while also serving luxury leisure travelers; its MICE division is its strongest growth area.

CEO Ninan Chacko indicated that Travel Leaders Group will continue to expand through acquisitions, joint ventures and strategic partnerships.

Terms of the CTS acquisition were not released.

5/10/2017  |  by Marilee Crocker


To celebrate Travel Agent Appreciation Month, GOGO Vacations and its sister brands Worldwide Traveler and GO Groups are giving agents who make bookings this month the chance to win extra cash. Every booking an agent makes in May, for travel through Dec. 31, 2017, is an automatic entry into a drawing for cash prizes. The tour firm will give away $5,000 a week, for a total of $20,000.

5/3/2017  |  by Marilee Crocker

You’ve waited 12 long months for your summer vacation. Why would you want to waste your time and money on anything less than perfect?

5/3/2017  |  by Marilee Crocker

Travel agents said they didn’t expect the latest State Department travel alert for Europe to have much impact and they didn’t see a need to rush into action in response.

5/3/2017  |  by Cheryl Rosen and Marilee Crocker

It’s Travel Agent Appreciation Day, so TMR asked a handful of suppliers to give us some thoughts on the one thing travelers should never leave home without – a professional travel agent!

5/2/2017  |  by Marilee Crocker


Travel Leaders announced a new interactive consumer website designed to drive travelers who aren’t even aware travel agents exist into the arms of its members.

The site, a repurposed Vacation.com site, now branded simply as Vacation, is a seven-figure investment that has been 14 months in development. It is scheduled to launch in beta on May 11.

The Vacation site will initially target the romance market. Consumers researching honeymoon and destination wedding travel online will see Vacation high up in their search results, thanks in part to the high quality of its original content, said Stephen McGillivray, CTC, chief marketing officer for Travel Leaders Groups.

The beta phase will be limited to 25 qualified agents. While there are no upfront costs to agents to participate, commission revenues generated by leads from the Vacation site will be shared with Travel Leaders.

5/2/2017  |  by Marilee Crocker

Apple co-founder Steve Wozniak told travel agents he doesn’t fear artificial intelligence and he’s optimistic about the future of computing. 'The equipment we build is always going to be built to help us.'