Travel professionals must increasingly take precautions to disclose critical information about air travel to consumers, and then let them make their own decisions.
The courts do not hold the airlines’ contracts of carriage, namely related to nonrefundable ticket cases, in the same low esteem as consumers and travel agents often do.
Rather than a burden, it is an opportunity for travel advisors to convey to consumers the true facts about airline prices and ancillary charges.
Travel advisors must look beyond the color codes to see the complete facts in advising clients about risks of travel.
Travel advisors need to be cautious about providing definitive information on ancillary fees to clients.
What travel agency owners need to know to comply with the strict rules of the CAN-SPAM Act.
Modern legal thinking says the agent-client relationship begins with the first contact and only ends when the trip is concluded.
Use the proper legal terms and descriptions to protect yourself and your agency business.
In his monthly column, ASTA’s former counsel Paul Ruden discusses the issues raised by posting text, as well as photographs, on social media.
Former ASTA counsel Paul Ruden adds some nuance to the discussion about travel-agent responsibility and liability, and the often-fine distinctions that affect how you conduct your business.