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4/17/2018  |  by Paul Ruden

Travel professionals must increasingly take precautions to disclose critical information about air travel to consumers, and then let them make their own decisions.

4/3/2018  |  by Paul Ruden

The courts do not hold the airlines’ contracts of carriage, namely related to nonrefundable ticket cases, in the same low esteem as consumers and travel agents often do.

2/27/2018  |  by Paul Ruden

Rather than a burden, it is an opportunity for travel advisors to convey to consumers the true facts about airline prices and ancillary charges.

1/22/2018  |  by Paul Ruden

Travel advisors must look beyond the color codes to see the complete facts in advising clients about risks of travel.

1/2/2018  |  by Paul Ruden

Travel advisors need to be cautious about providing definitive information on ancillary fees to clients.

11/27/2017  |  by Paul Ruden

What travel agency owners need to know to comply with the strict rules of the CAN-SPAM Act.

10/20/2017  |  by Paul Ruden

Modern legal thinking says the agent-client relationship begins with the first contact and only ends when the trip is concluded.

9/29/2017  |  by Paul Ruden

Use the proper legal terms and descriptions to protect yourself and your agency business.

9/1/2017  |  by Paul Ruden

In his monthly column, ASTA’s former counsel Paul Ruden discusses the issues raised by posting text, as well as photographs, on social media.

8/4/2017  |  by Paul Ruden

Former ASTA counsel Paul Ruden adds some nuance to the discussion about travel-agent responsibility and liability, and the often-fine distinctions that affect how you conduct your business.

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