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5/24/2017  |  by Richard D’Ambrosio

Longer stays and more exotic locales are driving a rise in luxury travel sales.

5/23/2017  |  by Richard D’Ambrosio

Even after being purchased by Airbnb in February, Luxury Retreats will continue its pursuit of agent sales.

5/22/2017  |  by Richard D’Ambrosio

With the start of the summer travel season just weeks away, Allianz Global Assistance survey predicts top 10 summer getaways.

5/22/2017  |  by Richard D’Ambrosio

With a stream of computer outages and bad weather impacting air service the last few years, American Express Global Business Travel (GBT) has enhanced its automation to incorporate more proactive rebooking for its mid-size clients.
 
American Express GBT has a team monitoring a variety of sources to anticipate if weather will be shutting down airports, causing airlines to cancel flights, or if other events might be causing large scale disruptions.
 
American Express rolled the service out to a select group of its midsize clients officially at the end of November, Temple said. The company tested the service through January, tweaked some of its offerings in February, and has been actively selling it since March 1. All existing mid-size clients will be migrating over to this configuration as the year progresses, said Colin Temple, vice president and general manager, US and Canada at American Express GBT.
 
The software and related processes have been around for a couple of years, Temple said, as part of an ultra VIP service. “We realized there is such value in it for a broader group of our customers that we decided to replicate and scale it,” he said. American Express can now offer the service to 600,000 travelers living in 12 countries. “This is the new standard for mid-sized firms,” Temple said.
 
“We’re layering proactive travel care, so that we can anticipate what they are calling in for. It’s a combination of automation and humans,” Temple said.
5/22/2017  |  by Richard D’Ambrosio

As government officials discuss expanding ban to U.S.-Europe flights, evidence of real threats emerge.

5/19/2017  |  by Richard D’Ambrosio

Florida congressman’s bill would help agencies control payroll costs.

5/18/2017  |  by Richard D’Ambrosio

All of BHTP’s travel insurance products now carry automated claim filing and payment services.

5/17/2017  |  by Richard D’Ambrosio

Process begins for legislation to protect airline passengers in Canada.

5/17/2017  |  by Richard D’Ambrosio

New incentives designed to help agents grow their group sales come to market.

5/16/2017  |  by Richard D’Ambrosio

Bloomberg TV Canada reports on the rise of travel advisors and Canada’s luxury travel offerings.