ARC Encourages Agents to Analyze Sales Data More Through Software

by Richard D’Ambrosio
ARC Encourages Agents to Analyze Sales Data More Through Software

ARC's new Aria tool includes a sales-trends graph that is available to help agencies quickly see when there were spikes or dips in overall sales, and drill down to that particular period. Photo: Shutterstock.com.


Over the past year since Airlines Reporting Corp. (ARC) launched its Aria Business Intelligence (BI) product, travel agents of all sizes are increasingly realizing the benefits of tracking and acting on airline booking trends.

For example, Aria, released in May 2017, offers a dashboard-style display of detailed ARC-settled ticketing data that can help agents understand what routes they are booking seasonally, identify passenger patterns and pinpoint destinations of interest.

A sales-trends graph is available to help agencies quickly see when there were spikes or dips in overall sales, and drill down to that particular period. Agents can also compare their performance to anonymous peer groups.

“We are very bullish on these tools, and the feedback we are receiving from agents of all sizes is that [airline sales] data is becoming more and more important,” said John Pittman, ARC's agency sales director.

ARC also provides its Agency BI product, which has been in the market for about three years. Pittman said that agents of all sizes subscribe to both tools, from those with a few million dollars in annual sales to much larger consortia and agencies, including Ovation, Egencia and Travel Leaders Group.

While larger agencies gain the greatest benefit from Agency BI, especially in their negotiations for financial concessions with carriers, any agent looking to track their airline sales can gain helpful insights from the less expensive Aria, Pittman said.

“Aria is definitely built for agents in the smaller range,” Pittman said. Aria is designed to be affordable for any ARC agency since pricing is based on the volume of settled transactions.

ARC’s reporting tools will become even more important to agents, Pittman said, as the global distribution systems and airlines roll out the New Distribution Capabilities (NDC), allowing agents to book airlines more through multiple channels.

“That is one of the value propositions of our tools. We’re agnostic to booking channel. We can aggregate data from two, three, four GDSs, back offices, and it is a clean picture of your sales, everything you have done,” he said.

Because ARC does not track reservations by agent, Aria cannot drill down to assist someone looking for booking trends by independent contractors under a host agency.

Aria provides efficiency for mundane operations requirements, like providing a client with airline transaction receipts. In a new payment method enhancement, Aria now allows agencies to search by ticket number, the last four credit card digits, passenger name and tour code.

 

  0
  0
Tip of the Day

That’s how you get to know your clients better, the nuances of their desires. Here’s a trick – story begets story. So, if what you want from them is a story, give them a story and they will give you a story back.

Kindra Hall, Steller Collective

Daily Top List

The Busiest U.S. Airports at Thanksgiving

1. Los Angeles International

2. Chicago O’Hare International

3. San Francisco International

4. Denver International

5. Boston Logan International

Source: Escape Here

TMR THIS WEEK
http://services.travelsavers.com/AMGService.svc/REST/GetImage?ImageID=09da61ac-0fec-e811-ba59-782bcb66a2f2

Guided Travel: It Hasn’t Lost Its Appeal

An easy sell for travel advisors is just the beginning of why this tried-and-true way of travel remains as popular as ever.

TMR Recommendations
Top Stories
The Ultimate Roundup of Black Friday/Cyber Monday Travel Deals
The Ultimate Roundup of Black Friday/Cyber Monday Travel Deals

With two of the biggest consumer purchasing days right around the corner, here’s a summary of some of the hottest travel promotions being offered.

Uber and Lyft Launch Rewards Programs
Uber and Lyft Launch Rewards Programs

Perks for frequent riders include discounts on future rides, upgrades to premium vehicles, priority pickup at airports, and better customer support.

Sabre Acquires Travel Technology Company Farelogix
Sabre Acquires Travel Technology Company Farelogix

The move is the latest industry development driving a transformation in travel selling from a commoditized selling approach to an emerging retailing and merchandising landscape.

Here are the Cancellation Policies of Major Hotel Chains
Here are the Cancellation Policies of Major Hotel Chains

Top hotel brands have been increasing the amount of cancellation notice required from the once same-day period to anywhere from 24-72 hours in advance.

Apple Vacations Announces Enhancements to MyAppleOnline Travel Agent Portal
Apple Vacations Announces Enhancements to MyAppleOnline Travel Agent Portal

The system gives travel advisors more control over bookings and changes to itineraries, along with client engagement tools.

Disney’s 2019 Lineup of On-Site Travel Agent Programs
Disney’s 2019 Lineup of On-Site Travel Agent Programs

The best way to sell something is to experience it firsthand, and Disney allows agents to do just that at its theme parks, on-site hotels, and cruise line.

News Briefs
TMR Report Cards & Outlooks
Advertiser's Voice
Advertiser's Voice: Tauck