Canada Investigates Sunwing Toronto Airport Complaints

by Richard D'Ambrosio

The Canadian Transportation Agency (CTA) has launched an inquiry into delays, cancellations, tarmac delays and lost, delayed and damaged baggage affecting Sunwing flights at Toronto Pearson International Airport, following a slew of consumer complaints.

Sunwing passengers said they were held on planes during lengthy delays the weekend of April 14-15, with one flight to Cuba unable to depart for about six hours. Sunwing has credited part of the problem to severe winter weather and deicing operations, as well as airport staffing shortages that prevented the plane from returning to the terminal and disembarking passengers.

Other passengers were reporting not receiving their luggage 10 days after their return to Canada on a flight from the Dominican Republic that weekend.

“This inquiry's focus will be on whether Sunwing treated its passengers in a manner consistent with its terms and conditions of carriage for international flights (tariff) and whether those terms and conditions are reasonable,” the CTA said, after receiving a “high volume of complaints” about flights April 14 -18, 2018.

An Inquiry Officer will be gathering and summarizing evidence from affected passengers, the airline, and any other relevant parties.

"Canada's weather realities mean that air travel will sometimes be disrupted, but when that happens, passengers have rights,” said Scott Streiner, CTA chair and CEO. “This inquiry will determine, based on the evidence and the law, whether Sunwing respected its obligations towards passengers during the events in question, and if not, what corrective measures should be ordered."

  0
  0
Tip of the Day

We, as advisors, have to start looking at different avenues that will pay better for us, so you can continue to at least be profitable.

Nicole Mazza, Travelsavers

Daily Top List

The Best Travel Pillows

1. Travelmate Memory Foam Neck Pillow

2. Travelrest Memory Foam Travel and Neck Pillow

3. Cabeau Evolution Memory Foam Travel Pillow

4. J-Pillow

5. Bcozzy Chin Supporting Travel Pillow

Source: Jetsetter

TMR THIS WEEK
http://services.travelsavers.com/AMGService.svc/REST/GetImage?ImageID=0ffb8b62-8a96-e911-be17-782bcb66a2f2)

What You Need to Know About Selling Cruises to Foodies

Travelers today increasingly seek out authentic culinary experiences, wanting to go beyond restaurant lists and celebrity chefs, to experiences that are more varied, more three-dimensional, immersive and real.

TMR Recommendations
Top Stories
At Park Hyatt St. Kitts, Sophisticated Luxury Meets Caribbean Paradise
At Park Hyatt St. Kitts, Sophisticated Luxury Meets Caribbean Paradise

Travel advisors can now receive 15% commission for booking the five-star resort.

Eldorado Resorts Buys Caesars for $17 Billion
Eldorado Resorts Buys Caesars for $17 Billion

The substantial cash-and-stock deal will make the combined company the largest gambling operator in the U.S.

Troubled Encore Boston Harbor Readies for Grand Opening Sunday
Troubled Encore Boston Harbor Readies for Grand Opening Sunday

The $2.6 billion, 3.1-million-square-foot resort casino is being positioned as a draw for both locals and international tourists.

This Summer’s Most Exciting Luxury Hotel Openings
This Summer’s Most Exciting Luxury Hotel Openings

From a seaside escape in Belize to an ultra-contemporary hotel in Brooklyn to a minimalist nature experience in Bolivia, these are the properties to watch.

On Location: Santo Domingo, the Dominican Republic
On Location: Santo Domingo, the Dominican Republic

TMR headed for the DR’s cosmopolitan and historic capital, hosted by three distinctly different Marriott properties — and came home agreeing that there is more to the DR than Punta Cana and Samana.

First Look: Omni Barton Creek Resort, Texas Hill Country
First Look: Omni Barton Creek Resort, Texas Hill Country

Just as Austin is like no other city in Texas, the new Omni Barton Creek is like no other resort. The latest labor of love of Omni Hotels Owner Robert Rowling reaches new heights, literally and figuratively, in Texas Hill Country.

News Briefs
TMR Report Cards & Outlooks