Marriott Announces Stricter Cancellation Policy

by Jessica Montevago
Marriott Announces Stricter Cancellation Policy

Photo: Mike Mozart

Marriott International, the world’s biggest hotel company since its acquisition of Starwood, is changing its cancellation policy.

Where it previously allowed guests to cancel at no charge within 24 hours of their reservation, it now will require a 48-hour notice, or they will be charged a fee equivalent to one night’s stay.

“Guests will now be required to cancel their room reservation by midnight 48 hours prior to arrival in order to avoid a fee," the company said in a statement last week. The move is designed to help customers seeking reservations on short notice, it said, noting that last-minute leave hotels with "a significant number of unsold rooms."

The new policy applies to hotels in the United States, Canada, the Caribbean and Latin America across all Marriott and Starwood brands except for Design Hotels, which are independently owned, and Marriott Vacation Worldwide hotels.

Marriott and Hilton Hotels instituted a 24-hour cancellation fee in 2014, following the lead of the airlines in trying to increase fee revenues by charging passengers for cancelling a ticket. InterContinental Hotel Group, parent company of Holiday Inn, has a 48-hour cancellation policy; cancellations at the Ritz-Carlton need to be made at least seven days prior. 

Marriott spokesperson Allison Sitch said in a statement that a number of individual Marriott hotels already have implemented 48- or 72-hour cancellation policies; in some cases hotels with 48-hour policies will be switching to 72-hour policies.

Reservations made before June 15 will not be effected by the new policy.  

TMR Recommendations
Top Stories
Abercrombie & Kent Expands Luxury Small Group Tours

Company executive talks about the growing demand for trip personalization and how travel advisors can increase their luxury business.

Cox & Kings, The Americas Clears Confusion Amid Affiliate Company’s Financial Struggles

The American-based company said there will be ‘no disruption to the U.S. operations whatsoever, either to current or future travel bookings.’

Palace Resorts and Apple Leisure Group Part Ways

The hotelier’s oceanfront resorts in Mexico and the Caribbean will no longer be distributed through Apple Vacations, Travel Impressions, Funjet Vacations, and Blue Sky Vacations.

Abercrombie & Kent Releases Details of Month-Long 2020 Journey

Founder Geoffrey Kent talks about what inspired him to create the one-of-a-kind luxury private jet adventure.

Luxury Gold Promotes Off-Season Travel to Egypt

The tour operator is offering journeys to Egypt this winter and early spring to allow guests to avoid the crowds and travel in milder temperatures.

Collette Promoting Downton Abbey Mansion Before Movie Release

The tour operator is ready to catch a new wave of interest expected with the release of ‘Downton Abbey: The Movie’ this fall.

News Briefs
Tip of the Day

As travel advisors, we have to be curious. Curiosity leads to impactful connections that pave our road to success. - Jenn Lee, VP of Sales and Marketing, Travel Planners International

Daily Top List

The Most Popular Attractions in Philadelphia

1. Reading Terminal Market

2. SugarHouse Casino

3. Independence Visitor Center

4. The Liberty Bell Center

5. Peddler’s Village

Source: VisitPhilly

TMR Outlooks
Advertiser's Voice
AmaWaterways - Christmas Markets