Rocky Mountaineer, the Canadian rail-tour company and largest privately owned luxury tourist train company in the world, announced it is extending the suspension of its rail service until July 31, due to the COVID-19 pandemic.
“With numerous travel restrictions in place globally, airlines having limited flight availability, many of our operational partners having suspended their services, and other challenges, it has become impossible for us to start our operations in July,” said Steve Sammut, President and CEO of Rocky Mountaineer.
Previously, the company announced it would suspend departures from April 13 to June 30, but due to the ongoing impact of the pandemic, and the subsequent governmental travel restrictions put in place, the company saw no other option but to issue an extension.
Rocky mountaineer customers who booked travel between April 13 and June 30, can receive a future travel credit for 110% of the pre-tax value of their purchase, to use for travel until the end of the 2022 season. And customers who book future travel dates will be able to rebook their itinerary to another travel date in 2020 or 2021, with no change fees.
Guests rebooking a similar package in 2021, within 14 days of the original departure date, will not pay more for the new package, including third-party hotels, tours and attractions, due to the later travel date.
“Rocky Mountaineer is committed to providing these guests with a world-class experience at a time when the global circumstances permit and it is possible to do so,” said Sammut.
“We hope by offering the future travel credit, consistent rail pricing, flexibility with rebooking, and package rebooking guarantee we can make it as seamless as possible for our guests to plan their future travel.”