Scenic, Emerald Waterways Adopt Deposit Protection Plan

by Daniel McCarthy
Scenic, Emerald Waterways Adopt Deposit Protection Plan

Scenic Jewel in Cologne. Photo: Rolf Heinrich, Köln

Scenic Luxury Cruises and Emerald Waterways will allow travelers to fully protect their deposit starting in 2018 with a new Deposit Protection Plan.

The program will allow guests to reallocate their non-refundable deposit if they need to cancel or change their sailing for any reason. It will cost $125 per person for river cruises and $250 per person for sailings on Scenic Eclipse and will cover cruises and tour deposits only, not air deposits.

“Planning a vacation far in advance is becoming more and more a reality - especially in the fast-growing and very popular river cruise niche…we are trying to give our guests a sense of security when it comes to placing a deposit,” vice president of Scenic U.S. brand management Joelle Davis told TMR.

“That no matter what pops up that may interfere with your plans, the deposit is protected,” Davis added.

The plan has to be purchased at the time the deposit is paid. Guests using the plan must rebook within 24 month of cancellation, as well.

The Deposit Protection Plan is paired with both brands’ existing River Cruise Guarantee

That guarantee is backed by Chubb Insurance, a top global insurance firm, to automatically cover every guest on the commencement of their cruise for any delays or cancellations due to weather, natural disasters, mechanical breakdowns or labor strikes.

Coverage will include high/low water issues that plague the industry every year, and approved claimants will receive direct monetary refunds, up to US $475 (CAD $600) per day with a maximum of seven days or US $3,325 (CAD $4,200) per guest, instead of the industry standard of future cruise credits. 

TMR Recommendations
Top Stories
Royal Caribbean Announces Plans for ‘Perfect Day’ Private Island at Lelepa

The sustainably designed island is set to be the first carbon-neutral cruise line private destination in the world. 

MSC Cruises Adds Michelle Lardizabal to Oversee U.S. Sales

The cruise industry veteran takes on a newly created position of SVP and commercial sales officer, serving the entire U.S. sales organization.

Holland America Upgrades Youth Program, Expands Culinary Council

The cruise line has spent hundreds of millions of dollars to reenergize its brand and its entire fleet.

What Advisors Should Know About Hurtigruten and the New MS Roald Amundsen

Sustainability and an intimate guest experience are the hallmarks of the new vessel as it plies remote destinations.

Royal Caribbean's New Oasis Class Ship Will Sail from China

The cruise line also revealed the name of the ship, which joins Allure, Oasis, Symphony, and Harmony in the Oasis Class. 

MSC Cruises’ Meraviglia Arrives in New York Marking North America Debut

The ship is scheduled to embark on a full itinerary of sailings around the world, including the Caribbean, North America, and Europe.

News Briefs
Tip of the Day

"The travel industry is ever-growing and ever-changing. You want someone who keeps updated on all of its trends, as well as its travails, and can offer you handcrafted, personalized and professional service all the way from the moment of a trip’s inspiration to the journey’s end."

Mary Ann Anderson


Daily Top List

Oldest Castles in England

  1. Berkhamsted Castle
  2. Norwich Castle
  3. Warwick Castle
  4. Lincoln Castle

Source: World Atlas

TMR Outlooks