Some fear it for its potential to replace them. Some are annoyed because it provides consumers with incomplete information. Others love Google for all of its cool tools.
With a mix of tools, talent and tenacity, co-owner Cathi Banks and her agents are becoming travel celebrities, while the agency is growing its sales.
Large travel companies use customer relationship management (CRM) tools to target clients with the right offer at the right time. Advisors should, too. The first of a three-part series.
A Travelport survey says agents are competitive with other forms of booking, and a sizable portion of consumers wish advisors would take a bigger leap into the digital age.
Travel agents will now be able to access and utilize their IATA cards on their smartphones within 48 hours of online renewal.
At a time when travel agents are finding their social media engagement falling off dramatically, high-end advisors may be wise to study how luxury consumer brands keep their fans interested.
This employee-training platform gets the attention of Millennials and Gen Zers using simple mobile games to train them in an engaging and efficient manner.
"I didn’t understand that they could access these amenities through the buying power of these networks they join. I didn’t realize that an agent could open doors that I couldn’t."
Source: US News