Sometimes hiring your child is a succession plan; sometimes it’s a growth plan. ‘She’s the VP of everything, and I’m the president of the exit strategy,’ Schulberg says.
With his new pied piper, ‘Wheel of Fortune’s’ Pat Sajak, WTH’s Brad Tolkin underscores that travel agent success means ‘educating your customer that everything they receive from the vendor is available through you — and you provide a lot more.’
Fresh from internal planning meetings, Royal Caribbean executives try hard to keep secrets — but facing 1,000 travel agents, they let some teasers slip about the ship and how to sell it.
A new database and a focus on luxury had attendees buzzing — while insiders cautioned that AB5 is likely to spread to other states.
The Hyatt Ziva and Zilara Nov. 1 soft opening, with limited occupancy and special rates, will run at least two months, through the Christmas season.
The first conversation between a travel advisor and a customer establishes the foundation for a lifetime relationship. Here’s a checklist of questions for each side to ask to get the conversation started.
To reward or not to reward? Some travel advisors send gift cards — but some say there is something much more valuable.
Mark Stone started by selling bus tours to Atlantic City, ended up running a $15-million-a-year cruise powerhouse — and now sails free as a cruise host and sells $500,000 in his spare time.
Hear what Fain thinks about the economy, the Bahamas, investing in short cruises, and Perfect Days.
Some say it’s all about sales, and some say it’s all about service. We asked travel advisors who have been in business for 30 years to share tales and tips.