A short summary of a few of the many issues raised by the rulemaking as they affect travel advisors.

An update on the latest proposed regulations from the DOT regarding ticket refunds.

"In my long career dealing with the regulatory side of the travel industry, I have never seen anything quite like the latest proposed regulations from the DOT regarding ticket refunds."

How travel advisors can legally communicate about potential health and safety hazards. 

The motto should be: “For every travel booking, have a back-up plan and a back-up plan to the back-up plan.”

Some recent airline data about denied boardings prove that with data, you can’t really see anything until you cut through what it obscures.

Advisors need to be very careful about what they say. 

Advisors should find out if there is a law buried in the state code, waiting for an aggrieved consumer to find it. 

Here's what travel advisors and agency owners need to know. 

A return to a subject that travel advisors have become too familiar with.