Supplier vouchers and travel restrictions add to uncertainty about how to obtain proper travel protection.
ASTA seeks nearly $14 billion in immediate relief, while travel advisors struggle to adapt to rigid airline refund, credit and cancellation policies.
Stranded travelers are furious to find the online travel agency’s call centers are closed, and that the company is not assisting in saving their vacations or processing refunds.
Association is focused on advocating for small business short-term capital injections and agent protections with suppliers.
While making difficult decisions in a rapidly changing, difficult environment, some travel entrepreneurs are also considering what they can do to prepare for the eventual upturn.
Allianz has expanded coverage for COVID-19 related travel events, while New York State will now allow Cancel For Any Reason coverage.
Travel MarketPlace West acknowledged the industry’s current challenges, as opening speakers advised agents to help clients overcome their fears, while they prepare their businesses for an inevitable return to “normal.”
Speaking before a House committee on small business, ASTA highlighted the severe impact that the coronavirus fears are having on small firms like travel agencies.
Hold times of as much as seven hours at the wholesale travel company’s call center are causing travel clients to air their anger on Facebook and Twitter.
When Chi Tarver started a Facebook group for timeshares and vacation homes, she never imagined it would lead her to running a fast-growing travel agency with 167 ICs.