Watch How Pan Am Trained Its Flight Attendants to Enforce Smoking Rules in the 1980s

It has been more than three decades since Pan American World Airways ceased operations in December of 1991, ending one of the most iconic and well-known travel companies ever to exist.

The airline started in 1927 as the brainchild of entrepreneur Juan Trippe, starting out its life carrying mail from Key West to Havana and then carrying passengers a year later. Over its 64-year history, the airline became the poster child for the airline industry, carrying American presidents, rockstars, and millions of travelers to cities around the world.  

While the airline’s legacy has somewhat faded over the past 30 years, despite its place in pop culture, some relics of Pan Am still remain for those wanting to relive some of the airline industry’s glory days.

The Pan Am Museum Foundation, which has a physical museum located inside the Cradle of Aviation Museum in Garden City, New York, has been releasing vintage flight attendant training footage online over the past few months. It is a treasure-trove of content for travel industry history buffs.

The footage includes videos used throughout Pan Am’s existence going back as far as the 1950s, including its iconic “Welcome to Our World” commercial, a first-class service technique training from the mid-1980s, and its last-ever commercial from early 1991.  

The videos bookmark some of the major changes in the airline industry’s history, including the start of video entertainment in flight, and the start of what became the inflight smoking ban, which can be viewed above.

The task of introducing the smoking ban to reluctant passengers, a practice that used to be prevalent on all U.S. flights until the late 1980s, might remind current flight attendants of their experience enforcing the face mask mandate during the COVID-19 pandemic, something that caused chaos in the air for so many flight crews.

The full trove of videos from Pan Am can be found here.

MasterAdvisor 51: What's Trending In The Cruise Industry?

What are clients looking for before they sail away? The tides are changing as travel picks back up in 2022 and beyond.

There are many factors to navigate like the length of the trip, the destination, safety protocols, and most of all the client’s needs. As an advisor and the owner of Ted Blank Luxury Travel & Adventure, Ted Blank's focus is on premium and luxury cruises, river cruises, and European travel. He joined TMR this week to talk about what's trending among his cruise clients for the second half of 2022. 

For more MasterAdvisor content, subscribe to TMR's YouTube channel here. 

For others: 

- Episode 50: What Can a Niche Do For You? 

- Episode 49: How to Scale a Luxury Business 

- Episode 48: How to Fire Your Client 

- Episode 47: What's Trending with the Luxury Traveler 

- Episode 46: Making the Most of Your Host Agency 

- Episode 45: Making the Move to a Home-Based Agency 

- Episode 44: What is Emotional Branding?

- Episode 43: How Are the Next Generation of Advisors Succeeding? 

- Episode 42: Connecting with Consumers Via Live Events and Trade Shows 

- Episode 41: Tips for Hiring New Talent 

Apple Leisure Group Executive Roundtable

The pandemic has been a period of change for almost every single company involved in travel, but one company that has undergone more change than most is Apple Leisure Group Vacations, which is in the process of moving to new ownership at the same time as it continues its rapid expansion in Mexico, the Caribbean, and all over the world. At last month’s Executive Advisor Retreat, the Apple Leisure Group Vacations (ALGV) executive team took time to talk about the company’s current plans for this year and next, including what’s happening with the Hyatt deal.

Check-In Episode 24: What's the Most Important Skill for Travel Advisors?

It's all hands on deck for so many travel agencies trying to keep up with post-COVID-19 demand right now. And while there are so many advisors and agencies going out of their way to serve clients, there is a need in the industry for one specific skill in particular. And there's no one currently to fill it. 
In this episode, Robin Sanchez, the new president of Montecito Village Travel, talks about how important GDS and air booking skills are right now for host and corporate agencies around the country.