CLIA Approves Passenger Bill of Rights

CLIA announced Wednesday that its board of directors had approved a “Cruise Industry Passenger Bill of Rights,” reflecting its commitment to the safety and comfort of cruise guests.

The document will be effective immediately for U.S. customers who purchase a cruise on CLIA’s 25 North American member lines.

CLIA will also submit the document to the International Maritime Organization, to request “formal global recognition and applicability” under the IMO’s global authority.

Longstanding practices
“The Cruise Industry Passenger Bill of Rights codifies many longstanding practices of CLIA members and goes beyond those to further inform cruise guests of the industry’s commitment to their comfort and care,” said Christine Duffy, president and CEO of CLIA.

“By formally adopting industry practices into a Passenger Bill of Rights, CLIA is further demonstrating consistent practices and transparency across CLIA member lines. The cruise industry is committed to continuing to deliver against the high standards we set for ourselves in all areas of shipboard operations,” Duffy said.

Info for agents
CLIA said it has provided materials to its 14,000 member travel agents to help communicate information on the Bill of Rights to current and future cruisers.