Top stories
Meet Sherri: From Fighting Crime to Selling Travel

After 24 years as an FBI special agent, Sherri Rost launched a career as a travel agent.The owner of a California agency, she now books cruises and vacation packages instead of white-collar criminals.

Wi-Fi Woes at Marriott International

Marriott International has now run afoul of travel professionals several times regarding its stance on Wi-Fi. In the latest development, the company backed off of its move seeking permission to block customer Wi-Fi devices in meeting and event spaces.

Agents Find Fault with Sandals Online Discount

Sandals Resorts is reaching out to consumers with a $35 discount for direct online bookings. Not surprisingly, the move has proved unpopular with some travel agents. They're protesting to their BDMs—and voicing their opposition to the policy on social media.

ARC Rolls Out Updated Training

The Airlines Reporting Corp. (ARC) completed a major overhaul of its Specialist Training & Certification Program. It says the changes improve both the user experience and content.

NTA Reaches Out to Agents at Travel Exchange

The National Tour Association's (NTA) second effort to attract travel agents to its annual Travel Exchange yielded a modest result numbers-wise. Still, agents and tour ops were upbeat.

Travel Review Sites: A Threat to Agents?

Consumer review sites are increasingly popular, especially in the travel arena. Does their proliferation pose a competitive threat to travel agents whose job includes providing clients with expert advice and guidance? We asked agents that question.

A Millennial Entrepreneur and Agent Targets Her Generation

Katelyn O'Shaughnessy, a millennial travel agent and entrepreneur, says her generation is embracing agents. She targets millennials in her own business and is also the founder and CEO of a website aimed at forward-thinking agencies who want to appeal to millennials.

‘Knowing’ is Not Enough, ‘Practice’ What You Know

'I know' is a simple phrase, uttered millions of times a day. Sales guru Mike Marchev says travel professionals do 'know.' But at the start of a new year, the issue for them is 'practicing and benefiting' from what they know.

Security Should Be Agents' Top Tech Focus in 2015

Last year witnessed several damaging hacks of major U.S. businesses and banks—and it's likely this is just the first wave of cyber theft and cyber terrorism. Every business should take steps to protect confidential information, and that's especially important for travel agents who handle their clients' sensitive financial information.

ASTA's 2015 Legislative Agenda: It's Going to Be a Busy Year

Fighting new taxes and regulations on travel agencies is top of mind for ASTA in the new year. And that's just one of five goals on the association's 2015 advocacy agenda on behalf of travel agents.