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Survey Finds Trend to Greater Reliance on Asia Pacific’s Agents

As the rest of the traveling universe continues to move toward self-service mode, travel agencies in the Asia Pacific region are seeing a greater reliance on their services, according to a Sabre Corp. survey.

Agents Say Medical Evacuation Insurance Provides Clients with Peace of Mind

While there is money to be made in selling medical evacuation insurance, several travel agents say the greater reward comes from clients who are grateful they’ve had the coverage—either because they used it or because of the sense of security it provided.

Clients: Different Generations, Different Needs

Selling to different generations of clients requires travel agents to develop different skill sets and, perhaps most importantly, learn the different generations’ needs and perspectives. Travel advisors at the recent Virtuoso Travel Week discussed those clients’ travel habits and their challenges in serving these clients.

Agents & All-Inclusives: Happily Mutually Dependent

As the all-inclusive resort segment enhances and expands its offering, especially on the luxury end, it wants––and needs––travel agents to sell its product. That’s good news for agents.

Norwegian to Enter Asia Market

For the first time since 2001, Norwegian Cruise Line will sail in Asia. The company’s president and COO Andy Stuart made the announcement during a webinar with travel partners yesterday. Other new developments include the introduction of a new marketing campaign to debut next month and an update on the company’s newest ship, the Norwegian Escape.

ACTA President Reflects On His Tenure

ACTA President and COO David McCaig will retire from the organization on Aug. 31. An industry veteran, McCaig spoke with Travel Market Report about his reasons for leaving, the challenges and successes he has had while heading the organization and the changes he’s witnessed in the industry.

Coffee, Tea . . . or Travel? An Agency’s New ‘Lounge’ Concept

Applying for a liquor license isn’t usually associated with operating a travel agency. But that’s what Omaha-based Travel and Transport had to do in preparation for the Sept. 17 opening of its Travel Design Lounge, an innovative concept aimed at generating demand at a time when many people book travel on their own.

8 Ways to Provide Budget-Conscious Clients with a Taste of Luxury

There is an art to suggesting upgrades that may open clients’ eyes and lead to future “upper-scale” experiences, says travel industry consultant Steve Gillick. In his latest column, Gillick offers travel agents eight tips to do just that.

Free and Easy Ways to Look Amazing to Clients

With the growing number of travel agencies and new agents entering the industry, it can sometimes seem impossible to stand out from the crowd. But travel agent and entrepreneur Tammy Levent says there are things agents can do to not only stand out from other agencies, but look amazing to their clients. Here’s what she has to say in her latest column.

A User’s Guide to Lufthansa’s GDS Fee

A Lufthansa Group exec unveiled further details of the group’s planned implementation of a Distribution Cost Charge (DCC) on Sept. 1. The charge will be applied to every booking on an LHG airline—Lufthansa, Austrian, Brussels, and Swiss airlines—processed by a GDS in most countries in the world.

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Travel Market Report Trends: Uncoupling Fees
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The number one most significant issue in the travel industry is the downward spiral of commission and/or return on an agency owner investment.

  

David McCaig
ACTA