Delta And Travelport Address The Pain Of System Outages

by Michele McDonald
Delta And Travelport Address The Pain Of System Outages

Photo: Aero Icarus


GDSs are known for their reliability. Airline systems, not always.

Over the past year, all four major airlines experienced technical outages of various types and severity. If you’ve been involved in getting clients off the airport floor and onto a plane after long delays or cancellations, you know how frustrating an outage can be.

After Delta—an airline that prides itself on its flight completion factor—endured a meltdown in August that inflicted pain for days, it decided it wasn’t taking the tyranny of technology lying down.

By the end of the year, it had completed a deal for a disaster recovery system with Travelport, a company that has an up-close-and-personal relationship with two of Delta’s most critical systems: its Deltamatic passenger services system and its flight operations system.

“Nobody knows Delta systems like we do,” said Gordon Wilson, chief executive officer of Travelport.

And as for disaster recovery, “We do it for ourselves,” Wilson said.

The project did require a serious investment in hardware, he said. But Travelport viewed it as an “interesting investment opportunity,” particularly since it could leverage its expertise and experience with its own systems.

The system will go live in the second half of this year, and Travelport believes there could be a market for it among other airlines as well.

Delta owns 49% of Virgin Atlantic Airways, and Travelport will be outfitting Virgin with the same disaster-recovery capabilities that it is providing Delta. Wilson noted that Travelport’s deal with Delta covers only the systems that Travelport manages. For example, “we don’t do their front-end websites,” he said.

Travelport’s goal is to ensure that Deltamatic and FlightOps are “completely uninterrupted,” he said.

  2
  0
Tip of the Day
Daily Top List

Best Things to Do in Fargo, North Dakota

1. Belly up to the snack bar.

2. Craft a beer menu.

3. Stroll along Broadway.

4. Look at, and sleep among, art.

Source: CNN.  

TMR THIS WEEK
http://services.travelsavers.com/AMGService.svc/REST/GetImage?ImageID=dab35eef-ff9e-e811-853f-782bcb667b27

FOMO Strikes Again! Yep, They Booked It Without You

Should you resist the temptation to unfriend or confront them? Hear the advice of agents who have been there and know how best to handle these unfortunate, but all-too-common scenarios.

TMR Recommendations
Top Stories
Travelers are Still Confused by Airline Loyalty Programs
Travelers are Still Confused by Airline Loyalty Programs

Survey ranks best airline loyalty programs by overall satisfaction and ease of understanding the offerings, with JetBlue topping the list.

Major Airlines Roll Out New Benefits for Corporate Customers
Major Airlines Roll Out New Benefits for Corporate Customers

Delta extends corporate benefits to flights on select airline partners and United launches a new Corporate Preferred program.

WestJet Adds Service to Maui, Las Vegas and More for Winter 2018-2019
WestJet Adds Service to Maui, Las Vegas and More for Winter 2018-2019

Canadian travelers will have additional flight options to warm-weather destinations, as well as schedule improvements.

Theft of Alaska Airplane by Employee Exposes Gaps in Airport Security
Theft of Alaska Airplane by Employee Exposes Gaps in Airport Security

Tragic event leads to serious concerns about a loophole in the post-9/11 airport security system, questioning how someone could simply hop into a plane and take off unnoticed at one of the busiest airports in the country.

Air France, KLM, and Air Europa Explore Joint Venture
Air France, KLM, and Air Europa Explore Joint Venture

Air France-KLM and Air Europa are examining an expansion of this agreement to include a wider range of operations in tandem.

New York City Votes to Cap the Number of Uber and Lyft Drivers
New York City Votes to Cap the Number of Uber and Lyft Drivers

With a vote by the New York City Council to freeze new vehicle licenses, the Big Apple became the first major American city to reign in rapidly expanding ride-sharing services Uber and Lyft.

News Briefs
TMR Report Cards
Advertiser's Voice
Advertiser's Voice: Norwegian Cruise Line