Enterprise Rent-A-Car secured the top spot in the annual J.D. Power 2016 North American Rental Car Satisfaction Study, for the fifth year in a row. It was followed by National Car Rental and Alamo Rent A Car as numbers two and three.
The annual 2016 study asked leisure and business travelers who rented vehicles at North American airports to rate the car companies on costs and fees, pick-up process, rental car, return process, reservation process, and shuttle bus/van.
Enterprise Holdings is the world's largest car rental company, operating a global network of 9,600 regional subsidiaries and franchise locations.