Marriott: 500 Million Starwood Guests Could Be Affected in Data Hack

by Jessica Montevago
Marriott: 500 Million Starwood Guests Could Be Affected in Data Hack

The Starwood guest reservation database was breached at brands including W Hotels, Sheraton and Westin. Photo: Martin Good/Shutterstock.com

 


About 500 million Starwood guests may have had their information stolen in a data breach, Marriott International announced Friday.

The company said there was a data security incident involving the Starwood guest reservation database, affecting guest information with reservations at Starwood properties. The affected brands include: W Hotels, St. Regis, Sheraton Hotels & Resorts, Westin Hotels & Resorts, Element Hotels, Aloft Hotels, The Luxury Collection, Tribute Portfolio, Le Méridien Hotels & Resorts, Four Points by Sheraton, and Design Hotels.

Marriott – which bought Starwood hotels in 2016 – said the unauthorized access has been going on since 2014, and that the breach affects customers who made bookings on or before Sept. 10, 2018. The hospitality giant concluded there was a breach on Nov. 19 following a more than two-month investigation that began after Marriott received an alert about an attempt to access the Starwood database in the U.S.

For approximately 327 million of these guests, Marriott said the information includes some combination of name, mailing address, phone number, email address, passport number, Starwood Preferred Guest account information, date of birth, gender, arrival and departure information, reservation date, and communication preferences.

For others, the information also includes payment card numbers and payment card expiration dates. While this information was encrypted, it’s possible that the hackers also took the information necessary to decrypt them.

Marriott will begin sending emails on a rolling basis, starting today, to affected guests whose email addresses are in the Starwood guest reservation database.

For concerned guests, Marriott established a dedicated website (info.starwoodhotels.com) and call center to answer questions about the incident. The call center is open seven days a week and is available in multiple languages. 

Marriott said it is also providing guests with the opportunity to enroll in WebWatcher, free of charge for one year. WebWatcher monitors internet sites where personal information is shared and generates an alert to the consumer if evidence of the consumer’s personal information is found. 

  0
  0
Tip of the Day

“There is no way you can be an expert in all areas, so invest in yourself to know the destinations and products you decide to sell. Find a system that works for you and then duplicate it.” - Lindsay Foerster, Travel Advisor

Daily Top List

Largest Airports in the World by Passenger Numbers

1. Hartsfield-Jackson Atlanta International Airport

2. Beijing Capital International Airport

3. Dubai International Airport

4. Los Angeles International Airport

5. Tokyo Haneda Airport

Source: InternationalAirportReview

TMR Recommendations
Top Stories
The Unstoppable Trend: Solo Travel Growing and Going Just About Anywhere
The Unstoppable Trend: Solo Travel Growing and Going Just About Anywhere

Many suppliers are reducing or eliminating solo travel supplements, prompting even more solo travelers to book trips.

National Geographic Family Journeys with G Adventures Open for Booking
National Geographic Family Journeys with G Adventures Open for Booking

The trips are all led by two specially trained Chief Experience Officers who are trained to cater the trips to both the interest of the adults and the children.

Adventures by Disney Reveals Lineup of 2020 Itineraries
Adventures by Disney Reveals Lineup of 2020 Itineraries

Among the offerings is a 10-day trip to Egypt, including a new three-part tour and experiences tailored specifically for adults.

Journese Launches ‘Cancel for Any Reason’ with Commission Protection
Journese Launches ‘Cancel for Any Reason’ with Commission Protection

Good news for travel advisors, the plan features 100% commission protection and a simplified cancellation process.

Tour Operators Predict Rapid Recovery After Notre Dame Fire
Tour Operators Predict Rapid Recovery After Notre Dame Fire

Unable to say for sure, most tour operators suspect the enthusiasm for France may actually be heightened over the tragedy.

Tour Operators Frustrated by Vague Cuba Policy Announcement
Tour Operators Frustrated by Vague Cuba Policy Announcement

Little is known about what the new Trump administration policy changes will mean for American travelers to Cuba.

News Briefs
TMR Report Cards & Outlooks
Advertiser's Voice
Advertiser's Voice: Agents - Thank You!