Six Things A Travel Agent Knows That Customers Do Not

by Cheryl Rosen
Six Things A Travel Agent Knows That Customers Do Not


Sure, a traveler can spend hours doing research about where to go on vacation. But they will never learn as much as a travel professional knows; after all, you spend all day, every day doing research on travel!

Here’s just a brief list of some of the things you know much better than anyone. 

(Thanks to American Express Travel for their insights and feedback for this article.)

1. How to personalize your trip.
Travelers are seeking experiences that reflect their lives, passion and distinct needs—and a good travel agent is highly trained to create itineraries that reflect clients’ unique lifestyles. They can not only recommend the right destination and property to meet your needs, but also customize your travel itinerary for a seamless trip experience. 

2. Local knowledge.
Travel advisors can introduce you to the world of the locals and ensure you experience the authentic and the unexpected, while staying within your budget. They can offer in-destination experts to provide insider access to unique events, offbeat excursions, and unconventional itineraries.

3. How to add value.
Your travel agent is always in the know about current and upcoming promotions. They have access to the best rates, and often also to comps or food & beverage or spa credit. 

4. How to find a room when none seems to be available.
Even when a website shows no availability on rooms during your travel dates, they are not always actually sold out. Many properties hold inventory on reserve  for partner travel companies. Agents can also help avoid misleading room names, such as “mountain views” that overlook the parking lot.

5. How to troubleshoot for you.
From minor glitches to major disasters, it’s when something goes wrong that the value of travel advisors really kicks in. Travel agents can change flights, upgrade and rebook hotel rooms, find missing luggage, and submit an insurance claim.

6. How to ask about dietary restrictions.
Noting an increase in queries regarding dining options and food allergies, many agents have accrued a more in-depth knowledge of hotels and cruise lines that cater to individual health requirements, so they can recommend the best option for each client.

  56
  0
Tip of the Day
Daily Top List

Five Best U.S. Desintations for Art Lovers

1. San Francisco

2. Santa Fe

3. Chicago

4. New York

5. Asheville

Source: Care2

TMR THIS WEEK
http://services.travelsavers.com/AMGService.svc/REST/GetImage?ImageID=790331bd-ff88-e811-853f-782bcb667b27

Artificial Intelligence is the Future the Jetsons Told Us About

Customer loyalty is the ultimate reward for travel agents who tap into artificial intelligence. While still early in its application to travel, many companies are quickly realizing the need to implement AI to improve their travel customer service and trip planning.

TMR Recommendations
Top Stories
Million-Dollar Travel Agents Share Their Sales Tips
Million-Dollar Travel Agents Share Their Sales Tips

What does it take to get to a million dollars in travel sales? Focus. Learn. Then get out there and sell it.

Millennials Offer Travel Agents the Best Opportunity for Client Vacation Social Media Posts
Millennials Offer Travel Agents the Best Opportunity for Client Vacation Social Media Posts

Younger travelers are more likely to curate the best pictures and experiences on vacation, generating higher quality social media testimonials for travel agents.

Six of the Best Bucket List Travel Options for Empty Nesters
Six of the Best Bucket List Travel Options for Empty Nesters

Study shows that as the last child flees the coop, Baby Boomers plan to take even more vacations – without the kids. Here are the top spots to book for them.

After Settling with States, Travel Insurance Companies Begin to Standardize Practices Nationally
After Settling with States, Travel Insurance Companies Begin to Standardize Practices Nationally

Settlements with state insurance commissioners are moving travel insurers closer to common, written industry practices, but the impact on travelers and agents is uncertain.

Accompanying Group Travelers Isn’t a Simple Decision
Accompanying Group Travelers Isn’t a Simple Decision

Should you stay, or should you go? Travel agents offer their opinions about whether it’s best to accompany groups on the trips they book or not.

Headquarter Happenings: Travel Leaders Rolls Out ‘Game Changer’ for Its Agents
Headquarter Happenings: Travel Leaders Rolls Out ‘Game Changer’ for Its Agents

In addition to a new partnership with American Express, Travel Leaders Network capitalizes on its investment in Vacation.com consumer website, and launches a website to help agency owners find potential buyers.

News Briefs
TMR Report Cards
Advertiser's Voice
Advertiser's Voice: Norwegian Cruise Line