Travel Insurance Providers Become More Customer-Friendly

by Richard D’Ambrosio


Allianz Global Assistance and AIG Travel have enhanced their technology offerings to make it easier for travelers to file and track claims and request assistance.

Allianz has launched a series of upgrades—adding direct deposit payments, redesigned claim forms that are easier to understand and use, and new claim filing and tracking services—designed to make its TravelSmart mobile app more customer-friendly.

Now, when customers file a claim, they can opt for a direct deposit instead of waiting for a check in the mail. A debit card deposit option will be available in May.

“The redesign should help customers complete the requested information faster, more accurately and with fewer questions,” the company said.

The new services will allow customers to receive payment within as little as 48 hours of filing a claim, Allianz said. Other travel insurance companies already offer a direct deposit option.

At the same time, AIG has enhanced its two-year-old mobile app, to provide more services in the event of an emergency. For example, the app now has a GPS enabled directory of healthcare providers, so a traveler will have immediate information of nearby options, worldwide, and a one-touch help button that will connect users directly to emergency travel assistance.

Also, the app can store a mobile-friendly assistance card, which can be accessed in the event the physical card is forgotten or lost; and bookmarked country reports so travelers can more quickly reference key information on security issues, political conditions and travel logistics.

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