Travel Insurance Providers Become More Customer-Friendly

by Richard D’Ambrosio
Travel Insurance Providers Become More Customer-Friendly


Allianz Global Assistance and AIG Travel have enhanced their technology offerings to make it easier for travelers to file and track claims and request assistance.

Allianz has launched a series of upgrades—adding direct deposit payments, redesigned claim forms that are easier to understand and use, and new claim filing and tracking services—designed to make its TravelSmart mobile app more customer-friendly.

Now, when customers file a claim, they can opt for a direct deposit instead of waiting for a check in the mail. A debit card deposit option will be available in May.

“The redesign should help customers complete the requested information faster, more accurately and with fewer questions,” the company said.

The new services will allow customers to receive payment within as little as 48 hours of filing a claim, Allianz said. Other travel insurance companies already offer a direct deposit option.

At the same time, AIG has enhanced its two-year-old mobile app, to provide more services in the event of an emergency. For example, the app now has a GPS enabled directory of healthcare providers, so a traveler will have immediate information of nearby options, worldwide, and a one-touch help button that will connect users directly to emergency travel assistance.

Also, the app can store a mobile-friendly assistance card, which can be accessed in the event the physical card is forgotten or lost; and bookmarked country reports so travelers can more quickly reference key information on security issues, political conditions and travel logistics.

  2
  0
Tip of the Day
Daily Top List

Five Places to Go for Spring Travel

1. Carlsbad, Calif.

2. Aspen, Colo.

3. Kauai, Hawaii.

4. Cabo San Lucas

5. Washington, D.C.

Source: Forbes

TMR THIS WEEK
http://services.travelsavers.com/AMGService.svc/REST/GetImage?ImageID=c0a45578-7841-e811-ba59-782bcb66a2f2

Why Is Watching ‘Jane Peel Potatoes’ More Exciting than What You’ve Got to Say?

Sponsored by Travel Planners International.

Video is here to stay and travel agents who embrace it are reaping the rewards. 

TMR Recommendations
Top Stories
ASTA Returns to a Greek Revival
ASTA Returns to a Greek Revival

More than 30 years after its last visit to Greece, ASTA returned to a country whose tourism industry is emerging from a devastating economic crisis and seeks to expand visits beyond its iconic island destinations.

Can New Booking Tools Help Level the Lodging Playing Field for Agents?
Can New Booking Tools Help Level the Lodging Playing Field for Agents?

When clients shop for hotels on the internet, a travel agent’s life can become increasingly complicated and their credibility can be called into question. Will new technology help?

What Does Apple Leisure Group and Mark Travel Merger Mean for Agents?
What Does Apple Leisure Group and Mark Travel Merger Mean for Agents?

Concerns include whether fewer channels will hamper competitive pricing, what will happen to some of the travel brands involved, and how service might be affected.

Don’t Overlook Pinterest in Your Social Media Marketing Plan
Don’t Overlook Pinterest in Your Social Media Marketing Plan

If you’re trying to attract female travelers, families and couples planning weddings, you’re missing out if you aren’t on Pinterest.

Patience Is Sometimes Required When Filing Travel Insurance Claims
Patience Is Sometimes Required When Filing Travel Insurance Claims

Consumer advocate helps explain how medical insurance claims are not always paid immediately, and how primary Medicare coverage can delay payments when travelers get sick abroad.

Smart App Offers Canada’s First Travel Insurance on Demand
Smart App Offers Canada’s First Travel Insurance on Demand

Travelers can now customize their travel insurance coverage in real time based on geolocation technology using a smartphone app.

News Briefs
TMR Report Cards
Advertiser's Voice
Advertiser's Voice: Luxury Retreats