Marriott Announces Stricter Cancellation Policy

by Jessica Montevago
Marriott Announces Stricter Cancellation Policy

Photo: Mike Mozart


Marriott International, the world’s biggest hotel company since its acquisition of Starwood, is changing its cancellation policy.

Where it previously allowed guests to cancel at no charge within 24 hours of their reservation, it now will require a 48-hour notice, or they will be charged a fee equivalent to one night’s stay.

“Guests will now be required to cancel their room reservation by midnight 48 hours prior to arrival in order to avoid a fee," the company said in a statement last week. The move is designed to help customers seeking reservations on short notice, it said, noting that last-minute leave hotels with "a significant number of unsold rooms."

The new policy applies to hotels in the United States, Canada, the Caribbean and Latin America across all Marriott and Starwood brands except for Design Hotels, which are independently owned, and Marriott Vacation Worldwide hotels.

Marriott and Hilton Hotels instituted a 24-hour cancellation fee in 2014, following the lead of the airlines in trying to increase fee revenues by charging passengers for cancelling a ticket. InterContinental Hotel Group, parent company of Holiday Inn, has a 48-hour cancellation policy; cancellations at the Ritz-Carlton need to be made at least seven days prior. 

Marriott spokesperson Allison Sitch said in a statement that a number of individual Marriott hotels already have implemented 48- or 72-hour cancellation policies; in some cases hotels with 48-hour policies will be switching to 72-hour policies.

Reservations made before June 15 will not be effected by the new policy.  

  2
  1
Tip of the Day
Daily Top List

Five Affordable Romantic Getaways

1. Rosario Resort & Spa, Orcas Island, Washington

2. Blue Lake Ranch, Durango, Colorado

3. Casa Victoria Orchid, Miami

4. Paso Robles Inn, Paso Robles, California

5. 1000 Islands Harbor Hotel, Clayton, New York

Source: Travel Channel

TMR Recommendations
Top Stories
Universal Orlando Sets Its Sights Higher
Universal Orlando Sets Its Sights Higher

From private cabanas to VIP Experiences, touches of luxury, hand-holding and line-jumping can make the Universal Orlando experience something completely different from that of the hoi polloi.

InterContinental Hotels Group’s New Brand Targets Growing Midscale Traveler
InterContinental Hotels Group’s New Brand Targets Growing Midscale Traveler

Holilday Inn parent announced plans for a new brand targeting more than 14 million guests in the $20 billion U.S. market.

Disney Dining Plan To Include Alcoholic Drinks For The First Time
Disney Dining Plan To Include Alcoholic Drinks For The First Time

Park goers can choose an alcoholic beverage or specialty beverage with their meals beginning in 2018.

Will Travel Agents Benefit From Hyatt/Expedia Tiff?
Will Travel Agents Benefit From Hyatt/Expedia Tiff?

In a letter to hotel owners, Hyatt says it will shift some marketing efforts to travel agencies.

After President Trump’s Rollback, Marriott’s Future In Cuba Uncertain
After President Trump’s Rollback, Marriott’s Future In Cuba Uncertain

Marriott currently has plans for three hotels in Cuba.

TTC Tour Programs Offer Immersive Culinary Experiences
TTC Tour Programs Offer Immersive Culinary Experiences

As culinary travel grows more important as an immersive experience, The Travel Corporation adds to its offerings.

News Briefs
Advertiser's Voice
Advertiser's Voice: Melia Pro