Marriott Announces Stricter Cancellation Policy

by Jessica Montevago
Marriott Announces Stricter Cancellation Policy

Photo: Mike Mozart


Marriott International, the world’s biggest hotel company since its acquisition of Starwood, is changing its cancellation policy.

Where it previously allowed guests to cancel at no charge within 24 hours of their reservation, it now will require a 48-hour notice, or they will be charged a fee equivalent to one night’s stay.

“Guests will now be required to cancel their room reservation by midnight 48 hours prior to arrival in order to avoid a fee," the company said in a statement last week. The move is designed to help customers seeking reservations on short notice, it said, noting that last-minute leave hotels with "a significant number of unsold rooms."

The new policy applies to hotels in the United States, Canada, the Caribbean and Latin America across all Marriott and Starwood brands except for Design Hotels, which are independently owned, and Marriott Vacation Worldwide hotels.

Marriott and Hilton Hotels instituted a 24-hour cancellation fee in 2014, following the lead of the airlines in trying to increase fee revenues by charging passengers for cancelling a ticket. InterContinental Hotel Group, parent company of Holiday Inn, has a 48-hour cancellation policy; cancellations at the Ritz-Carlton need to be made at least seven days prior. 

Marriott spokesperson Allison Sitch said in a statement that a number of individual Marriott hotels already have implemented 48- or 72-hour cancellation policies; in some cases hotels with 48-hour policies will be switching to 72-hour policies.

Reservations made before June 15 will not be effected by the new policy.  

  4
  2
Tip of the Day

As travel advisors, we have to be curious. Curiosity leads to impactful connections that pave our road to success. - Jenn Lee, VP of Sales and Marketing, Travel Planners International

Daily Top List

Top Hotels in New York City

1. The Lowell

2. The Whitby Hotel

3. The Chatwal

4. The Mark

5. The High Line Hotel

Source: Travel + Leisure

TMR Recommendations
Top Stories
Trafalgar’s North American Itineraries Get Upgrade for 2020
Trafalgar’s North American Itineraries Get Upgrade for 2020

The 12 new journeys include new destinations, travel styles, and exclusive experiences.

Airbnb Moves into Adventure Travel
Airbnb Moves into Adventure Travel

Airbnb Adventures includes more than 200 trips in 40 countries, with activities ranging from active to foodie, farming to camping, and music to animals.

Perillo Travel Launching Updated App for VR Experiences
Perillo Travel Launching Updated App for VR Experiences

The 360-degree virtual experiences of destinations and attractions are meant to help travel advisors close more sales.

Abercrombie & Kent Launches Two New Luxury Expedition Cruises for 2020
Abercrombie & Kent Launches Two New Luxury Expedition Cruises for 2020

A sweeping 48-day voyage in the Arctic combines all of the tour operator's luxury offerings and spans five Arctic regions.

Tour Operators Scramble After U.S. Ends People to People Travel to Cuba
Tour Operators Scramble After U.S. Ends People to People Travel to Cuba

While the new regulations will put an end to many businesses, some tour operators will continue to offer programs that are compliant with new regulations

Perillo’s Learning Journeys Take Off
Perillo’s Learning Journeys Take Off

The iconic tour operator’s special interest product, which targets travelers’ interests rather than destinations, is catching on with younger consumers.

News Briefs
TMR Report Cards & Outlooks