Travel Agent Saves the Day – and the Luggage

by Cheryl Rosen
Travel Agent Saves the Day – and the Luggage

Photo: Shutterstock.com


Two weeks after a huge snowstorm closed New York airports earlier this year, hundreds of travelers had no idea where their luggage was. One new bride and groom were waiting for the keepsakes from their destination wedding; one college student arrived for his semester abroad with not one piece of clothing or personal items.

But, in another example that shows why everyone should use a travel agent, Jack Bloch’s customers arrived home intact and relatively swiftly. And so did their things.

Jack Bloch, president and CEO of JB's World Travel Consultants in New York, got a call from a female client flying home from Vienna on Jan. 4, who had been scheduled to land at John F. Kennedy International Airport. With bad weather approaching, Bloch had advised her to just stay in Vienna, but she was traveling with a seven-year-old child who was ill, and she just wanted to get home.

The storm closed in; the flight was diverted to Chicago; the woman and her child sat on the tarmac for two hours. Then the airline gave her a little card with a number to call to get her luggage. But, of course, no one answered.

After 30 minutes, the client called Bloch for help. “I said 'forget about the luggage. I am checking you into a suite at the Chicago Airport Hilton.' And, I found her a nonstop business class seat on United, which had been smart enough to bring in some jumbo jets,” Bloch said. “Then we called different channels, got American and United involved, and arranged to have the luggage delivered to their home. The luggage took three or four days, but my client and her daughter were safely at home the next day.”

In the luxury market, Bloch said, it’s all about service. "It’s a growing market and it’s a niche market, and it’s all based on referrals.” He added that usually “time is the key word — how do you value time?” But sometimes, having someone to call in an emergency is even more important.

Just another reason to use a travel agent.

  0
  0
Tip of the Day
The professional travel advisor’s job is to equip the traveler with the necessary information to enable a good decision that will reflect that person’s own risk tolerance.
 
Paul Ruden
Daily Top List

Most Powerful Passports in the World

1. United Arab Emirates

2. Singapore

3. Germany

4. Denmark

5. Sweden

Source: Passport Index

TMR THIS WEEK
http://services.travelsavers.com/AMGService.svc/REST/GetImage?ImageID=5aa4cac6-77fe-e811-b9b4-782bcb667b27

How Will You Give Back This Year?

Learn from travel advisors who are positively impacting tourism through their sustainable travel efforts and empowering their clients to do the same. 

TMR Recommendations
Top Stories
Ringing in New Customers: Travel Agents Share Growth Strategies for 2019
Ringing in New Customers: Travel Agents Share Growth Strategies for 2019

Travel advisors talk about their ideas for attracting new customers in 2019. All in all, the goal is to make new friends, but keep the old. 

Travel Leaders Group Names J.D. O’Hara President
Travel Leaders Group Names J.D. O’Hara President

Industry veteran will oversee each distinct division of the Travel Leaders Group, including Nexion, ProTravel International, Travel Leaders Network, Tzell, and more.

AmaWaterways Appoints Janet Bava to Chief Marketing Officer
AmaWaterways Appoints Janet Bava to Chief Marketing Officer

The former Silversea Cruises executive will join the river cruise marketing team, effective immediately.

House Calls Are Trending, Travel Agents Say
House Calls Are Trending, Travel Agents Say

With more travel advisors working from home, going to the client’s home is a natural and successful next step, especially in the luxury and destination-wedding markets.

Travel Agents and Duty of Care: When You Should Warn Clients of Danger
Travel Agents and Duty of Care: When You Should Warn Clients of Danger

What is the duty of travel advisors to inform and advise clients about criminal events, such as sexual violence, in countries they plan to visit?

Cruise Execs Share Their Best Sales Tips with Agents
Cruise Execs Share Their Best Sales Tips with Agents

Whether travel advisors use social media or participate in local community groups to find customers, it’s all about making a human connection that inspires trust.

News Briefs
TMR Report Cards & Outlooks
Advertiser's Voice
Advertiser's Voice: Tauck