WestJet is winding down its travel agency portal, WestJet Connect, it announced this week via a memo through IATA.
A WestJet spokesperson confirmed the news, which was first reported by PAX, to TMR on Wednesday, writing that while it is committed to providing agency partners with a new booking option, the WestJet channel will be decommissioned on Oct. 24.
“WestJet remains committed to its agency partners and is actively working to provide travel agents with a new booking option. More information on timelines and what partners can expect will be shared as soon as possible,” the spokesperson said.
While WestJet didn’t have a timeline for the new booking option, it did say that agents who require support with bookings scheduled to depart after Oct. 24 are can call WestJet's Travel Support Team at 1-877-664-3205. Travel agent partners may also contact email@example.com.
WestJet will also still allow GDS users to book through their preferred GDS—WestJet spokesperson confirmed that WestJet will still allow for GDS bookings, including contracted commission levels.