Apple Leisure Group Introduces Self-Service Rebooking for Agents, Updates Cancellation and Reward Policy

Apple Leisure Group Vacations (ALGV) new self-service features to allow travel advisors to process reservation changes without having to pick up the phone. The company has also updated its change and cancellation policies to provide more leniency and flexibility, while providing agents with enhanced rewards opportunities and travel discounts to help minimize the impact of COVID-19 on future bookings.

A new library of quick, self-help tutorials is now available to guide agents through the rebooking and cancellation process with  more than a dozen specific scenarios, video walk-throughs, and step-by-step directions. The library features videos on rebooking, cancelling, cancelling and rebooking for later, and more. 

Travel advisors who booked packages (with or without travel protection) on or before March 8, 2020 will have all individual brand change fees waived for travel now through April 30, 2020. Agents must change their clients’ bookings at least 24 hours prior to departure in order to qualify for these temporary change policies.

Clients can change to any destination provided they are rebooked within 120 days and travel is completed by Dec. 31, 2020. Additional airline and hotel restrictions may apply, and clients may be required to pay any increase in vacation package cost should the price of the new booking exceed the cost of the original package.

Travel advisors will also receive up to 3,000 bonus WAVES points for qualifying reservations made March 11-31, for travel completed by Dec. 15, 2020.

Travel Protection Plus purchases will receive 1% bonus commission on new bookings which include the valuable add-on. This offer includes the ability to make a one-time change without incurring the 75% policy reactivation fee for changes made March 11–31, 2020.