Disney Cruise Line today shared with travel advisors a new cancellation policy and updated measures it’s taking regarding coronavirus (COVID-19).
Guests scheduled to sail between now and May 31, 2020 can now change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 12 months of their original sail date. The credit is non-refundable and standard prevailing rates will apply.
Disney Cruise Line said it anticipates high call volume during this time, and will be starting with reservations in March and will trigger deployment beginning today. This will possibly go through next week, based on call volume.
Additionally guidelines now include temperature checks for all guests prior to boarding and additional guidance sailings to the Bahamas and Jamaica.
Beginning March 6, all guests and crew members will have their temperature checked by a nurse with a no touch thermometer prior to boarding. Additional medical screenings will be required for anyone with a temperature of 100.4º F or greater, and they along with their travel party may be unable to sail.
For cruises with a port of call in Nassau or Castaway Cay, DCL noted that The Bahamas will not allow anyone to disembark in any Bahamian port if they have been to China, South Korea, Italy or Iran in the past 20 days prior to arrival. These guests and Crew Members may be able to sail but will be unable to visit The Bahamas.
If an advisor’s client cruise includes a stop in Jamaica, in addition to the locations noted above, officials there also will not allow guests who have traveled from, to or through Singapore within 14 days of arrival to disembark. These guests will be unable to sail.