United Airlines this week announced a new series of enhanced health and safety measures for both its guests and crew called United CleanPlus.
The initiative sets a new standard for the airline’s health and safety protocols, including promoting social distancing, using sneeze guards at check-in counters, and reducing commonly used touch-points by rolling out touchless kiosks in airport lobbies.
"Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus," said United CEO, Scott Kirby, in a video message to customers.
At the gate, the airline is also boarding fewer passengers at a time, to allow for social distancing while boarding, as well as asking them to self-scan their boarding passes.
The airline will also implement changes onboard United aircrafts, including enhancing cabin sanitization, requiring all employees and customers on board to wear a mask or face covering, limiting advance seat selections and allowing travelers to take alternate flights if capacity exceeds 70%, and changing the food and beverage options served on-board.
"We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of customers' minds when making travel decisions, and we're not leaving a single stone unturned in our pursuit to better protect our customers and employees," said Kirby.