Avalon Waterways Issues Flexible Cancellation and Reschedule Policy Due to COVID-19

River cruise company Avalon Waterways has issued a new cancellation and reschedule policy to help travel advisors and their clients deal with the ongoing coronavirus (COVID-19) spread.

Avalon will now allow guests to cancel and/or reschedule European sailings up to three days prior to departure date as opposed to the usual 30 days before. The policy is part of Avalon’s, and its parent company Globus, work to make it as easy as possible for advisors to deal with incoming cancellations and itinerary changes.

“This policy change offers them increased flexibility for upcoming and future travel plans,” Avalon said in a statement announcing the new policy.

Globus, which includes Avalon, Cosmos, Monograms, and Globus, yesterday announced that while all of its tours, cruises and packages are currently operating on schedule outside of mainland China, it is introducing a temporary policy update for all other destinations.

The new policy will allow those with existing bookings, and those making new bookings, to move to another brand, destination, or itinerary in 2020 or 2021 without penalty prior to final payment. It is also allowing those with bookings to cancel, up until 30 days prior to departure, without penalty.