As the travel agency community looks ahead to the new year, it may be instructive to pause for a look back at 2014’s top stories. Here is Travel Market Report’s take on the most significant developments of that year.

In the last five years, travel agents have had to grapple with a host of new technological developments and innovations in order to compete. There were tremendous challenges ranging from IATA’s proposed New Distribution Capability (NDC) to increasingly sophisticated social media.

Travel Market Report has given extensive—and aggressive–coverage to commissions throughout its five-year history. That has included new developments, reaction stories and analyses on both the issues and the ways agents have dealt with them—from selling higher-yield products to transitioning to fee-based business models.