Emotional Intelligence Can Drive Travel Agent Success

by Jessica Montevago
Emotional Intelligence Can Drive Travel Agent Success

"Developing your emotional intelligence is ground zero, it’s the very basics."


Improving your emotional intelligence is the key to success as a leader in the travel industry, Brian Robb told attendees on a travel institute webinar yesterday.

The founder of the Robb Aspect and former Mark Travel executive said it takes more than a high IQ to achieve success; it needs to be coupled with emotional intelligence that lets people interact effectively and work together.

During a Travel Insitute webinar, titled “You, Leading Your Agency to Success,” Robb said that “developing your emotional intelligence is ground zero, it’s the very basics. It will help you get the best partners and the most devoted customers.”

There are four categories of emotional intelligence, and winning travel professionals must develop them all: self-awareness, social awareness, self-regulation and relationship management.

Individuals with well-developed emotional intelligence have good problem-solving and decision-making abilities, adaptive and flexible communication styles, and effective responses to emotional triggers.  Knowing how to comprehend and use emotional intelligence will help you become a better colleague, sales person, and business owner or manager.

Relationship management directly affects dealing with your team. Are you seen as a coach or mentor? Do you motivate your subordinates or demand from them? Is the atmosphere of your team relaxed or uptight? Ask yourself these questions to better asses your relationship with subordinates.

The good news is emotional intelligence can be improved. Identify your strengths and hone in on the skills where you are weakest. Robb suggests making a web of a range of skills – from self-awareness to empathy and social savviness –to fully understand your capabilities. It’s important to be completely honest, Robb said, in order to determine how to manage them moving forward.

This webinar was the first in a series of four. Other topics in the “You, Leading Your Agency to Success” webinar series will include:
The importance of trust and how to get employees to follow your lead; Landscape assessments and your competitive advantage; and The power of the pyramid to identify marketing and promotional activities that drive business. The Travel Institute is offering free webinars for the month of July.

  5
  0
Tip of the Day

Something could happen to any of us, the loved ones we travel with, or in this case, to the magnificent marvels put up by those who came before us. So we must travel as far and as often as time and money allow.


Stefanie Katz, The Travel Superhero

Daily Top List

Five Good Reasons to Tell Your Clients About Loyalty Programs

1. Saves money for your clients.

2. Saves time for your corporate clients.

3. Gets all sorts of perks for your clients.

4. Offers enhanced reporting to corporate clients.

5. Provides better service and better client relationships.

Source: TMR.

TMR THIS WEEK
http://services.travelsavers.com/AMGService.svc/REST/GetImage?ImageID=b75eceda-865f-e911-b4aa-782bcb66a2f2

5 Good Reasons to Tell Your Clients About Travel Loyalty Programs

Loyalty programs, also known as frequent buyer programs, have been around for a long time. But you might be surprised to know that many travelers don’t know about them. Here are five good reasons for travel advisors to spread the word to their customers, both leisure and corporate travelers.

TMR Recommendations
Top Stories
Headquarter Happenings: MAST Travel Network Marks 50 Years
Headquarter Happenings: MAST Travel Network Marks 50 Years

As the industry blossoms, storytelling and one-on-one interactions bring a record number of travel advisors back to their Chicago roots.

Six Mistakes That Could Be Hurting Your Social Media Marketing Strategy
Six Mistakes That Could Be Hurting Your Social Media Marketing Strategy

As you build a social media following, learn how to sidestep the mindsets and actions that can put a damper on your success.

From One Million to Two in Travel Sales: How Advisors Can Jump the Hurdle
From One Million to Two in Travel Sales: How Advisors Can Jump the Hurdle

Research shows that the leap from $1 million to $2 million is among the toughest hurdles for travel advisors. So, take a little while to bask in your glory — and then try these proven ways to move to the next level.

How One Travel Advisor Staked Her Claim on Travel to France
How One Travel Advisor Staked Her Claim on Travel to France

Moving from a generalist to specializing in custom FIT and group trips to France is forcing Isabelle Williams to learn a whole new set of skills.

Going Platinum: Thoughts from Three Travel Advisors Celebrating 20 Years in Business
Going Platinum: Thoughts from Three Travel Advisors Celebrating 20 Years in Business

It was the year of 9/11, when the pundits were saying travel agents were a dying breed. But with over two decades in business, Vicki Briggs, Brenda Punchak and Cheryl Scavron have each proved them wrong.

Divers Need Travel Advisor Expert Guidance
Divers Need Travel Advisor Expert Guidance

The unique nature of diving destinations, and the physical danger clients could experience, make expert travel advisors invaluable. Part two of our two-part series.

News Briefs
TMR Report Cards & Outlooks
Advertiser's Voice
Advertiser's Voice: Tropics and Exotics 2020 -2021 Collection