“Experts” Waste Over Four Hours Playing Travel Agent

by Doug Gollan
“Experts” Waste Over Four Hours Playing Travel Agent


Next time, tell the amateur experts to call a real expert. Despite “vast technological leaps and the convenience of online search and booking, planning a vacation is still a time-consuming proposition,” according to a survey of over 1,200 baffled consumers who subscribe to website Expert Flyer, which helps wannabes track fare class availability and upgrade space.

While a quick call or text to a professional travel agent would have had them on their way, 51% these hard-core DIYers reported spending a minimum of two to three hours over multiple days hunting down airfare deals. Nearly one-third spent in excess of four hours, over multiple days.

While 87% of respondents told Expert Flyer they take at least two vacations a year, and 81% said they value their vacation time as very important, 80% book directly with airlines, putting their travel plans at risk during strikes, storms and other disruptions. In the past year, professional travel agents have saved the day multiple times for clients while consumers who booked through OTA or booked directly were on hold or tweeting to travel help desks, stranded at airports and losing prepaid hotel stays.

The survey concluded, “A good relationship with a child doesn’t blossom out of thin air.  It requires time and family vacations are a great way to build that bond.”  At the same time it missed out on showing that consumers can maximize family time by turning their travel planning over to a trusted travel advisor.

  36
  0
Tip of the Day
The suppliers I can tell appreciate the patience and kindness as well, as we have all been working very hard to manage the influx of work. I see the travel agent community and the suppliers working in harmony.

Emily Rawlins, Merriway Travel
Daily Top List

Top Three Travel Destinations For Fall

1. Havana, Cuba

2. Lisbon, Portugal

3. Madrid, Spain

Source: Elite Daily

TMR Recommendations
Top Stories
Suppliers Earn High Marks From Travel Agents Post Hurricanes Harvey and Irma
Suppliers Earn High Marks From Travel Agents Post Hurricanes Harvey and Irma

So far, hotels, tour companies and airlines are getting kudos from agents as they rebuild client itineraries and try to obtain refunds.

Booking Flights Direct Doesn’t Delight Passengers, Study Finds
Booking Flights Direct Doesn’t Delight Passengers, Study Finds

New study finds that booking direct flights through airline websites made passengers less than happy.

CoNexion 2017 Takes Aim at Growing Travel Agent Businesses
CoNexion 2017 Takes Aim at Growing Travel Agent Businesses

From breaking into the luxury cruise market to marketing business, there were tips for virtually every kind of agent, big or small, home-based or brick-and-mortar.

Travel Agents Can Now Book Guided Tours Through VAX VacationAccess
Travel Agents Can Now Book Guided Tours Through VAX VacationAccess

Cruising really took off when travel agents could book itineraries electronically, say partners Trisept and Adventurelink. Now guided tours have the same option.

Headquarter Happenings: Virtuoso’s Growth Reflects Travel Agents’ Robust Health
Headquarter Happenings: Virtuoso’s Growth Reflects Travel Agents’ Robust Health

At this year’s annual gathering of the luxury agency network, Virtuoso CEO Matthew Upchurch told agents “you’re the hottest new thing that never went away.”

OTA Customers Again Left Stranded When Mother Nature Throws a Curveball
OTA Customers Again Left Stranded When Mother Nature Throws a Curveball

Chaos caused by Hurricanes Harvey and Irma shows once again just how valuable travel agents are in a crisis.

News Briefs
Advertiser's Voice
Advertiser's Voice: Imagine Bliss